Evolve Basics
The date of my first paycheck.
What is April 23rd?
In NetTeller, Retail online customers are considered "Personal," what is the term for business online.
What is Cash Management?
Name the largest FINTECH customer Evolve has?
What is Dave?
ACH stands for ______
What is Automatic Clearing House?
Steps to change a customer's address.
1. Complete a change of address form.
2. Scan into Synergy to the Customer's CIF profile.
Note: A physical address is required. PO Box mailing is acceptable.
This is the core bank processing system for Evolve.
What is Jack Henry? Also correct: Xperience or Silverlake
Business customers need this to access online wires.
Business Online Banking and a Token? (and a PIN)
The term for accounts that are virtual.
What is a vACCOUNT?
Collected Balance or Ledger Balance.
Steps to locate bank rates for Deposit Rates.
What is...
1. SharePoint
2. Retail Banking
3. Deposit Rate Sheet
Steps to set up Internet Banking for an Evolve Customer.
What is...
1. Search customer in Cust Acct Inquiry
2. Click Internet Banking
3. Click Reset Pin (Last 4 digits on SSN)
Note: 24 hours limit to logon
Importance of EMV Chip.
What is a secure authentication that protects cardholder data? There is an EMV compliance law that stipulates that all businesses upgrade their point of sale (POS) systems to accommodate chip technology.
E - Europay M - Mastercard V - Visa
1. Network specific
2. Unique versions
3. Must be certified with processor
4. have expiration dates
What does BSA stand for?
Bank Secrecy Act
APY stands for ______
What is Annual Percentage Yield? Be sure to quote this to customers.
This is the online resource to find procedural information regarding Checking, Cards, Online Banking, Loans, etc.
What is CRM? Also, Knowledge Articles is correct.
What is Remote Deposit Capture?
Name a Card Issuing Processor.
What is
1. Jack Henry (Evolve)
2. Galileo
3. Stripe
4. Marqueta
5. MNGS
6. i2c
What is DTI?
What is Debt to Income ratio.
How to handle an Evolve Fraudulent Charge complaint.
What is ...
1. Identify Customer
2. Review Activity
3. Complete Cardholder Dispute Form
4. Send to ebt-customerservice@getevolved.com
5. Change the card to Hot Status
The required document the branch completes after receiving or distributing over $10,000 in cash in one day to one individual or business.
How to handle Dave Fraud Incidence.
What is...
1. Identify customer
2. Review Account
3. Complete Fraud Form, send email to Acct Manager and CC Heather G, Ean, and Azita
Dave and CoinZoom use this processor.
What is Galileo?
This is the regulation called Availability of Funds.
What is Reg CC
The person responsible to fee waivers or higher level decisions.
Who is a Bank Officer or Account Manager?