Unit 1- Contexts of Communication
Communication can take place with two or more persons or within a small group. Communication between two persons is referred to as dyadic communication.
Interpersonal Communication
In a business, this is the officially assigned paths for information flow
Formal Communication Channel
This tool is best used for training employees, showcasing products, sharing company updates, or delivering presentations to a remote audience.
Videos
Brief printed documents traditionally used for the routine, day-to-day exchange of information within an organization
Memo
It is found in any type of interpersonal communication in which an individual communicates with another individual from a different culture.
Intercultural Communication Context
In these ‘conversational contexts" we reflect on our experiences, express our plans and aspirations, rationalize and evaluate situations, and problem solve.
Intrapersonal Communication
This is the flow of information between the managers and lower-level employees to help them exercise control over the company and improve co-ordination.
Vertical Communication
A form of communication that allows users to send short written messages via mobile devices between two people or within groups using cellular networks or internet-based apps.
Text Messaging
The name for the recipient's address in a business letter.
Inside Address
This communication occurs through face-to-face conversations, email, text messages, chats. This type of communication spreads rapidly and likely touches each person throughout the organization. The social and personal interactions
Grapevine
It tends to involve some sort of leadership and is characterised by shared beliefs and norms. Ideas are generally being exchanged among its members of from 3 to 20 people.
Small group
The best example of this type of communication is an announcement of a new employee or a notice of a merger.
Downward Communication
Examples of this type of BC tool include Quora, Reddit, Discord, Facebook Groups, etc.
Discussion Forum
a clear, brief and accurate record of the business dealt with at a meeting, t
Minutes
This refers to the exchange of information between different levels within an organization. It takes place between employees without any consideration of the hierarchy or reporting chain.
Diagonal Communication
This occurs when one person (or more, depending on the occasion) communicates with an audience in either a public or an academic setting in order to deliver a message to that audience.
Public Communication Context
Some companies even organize contests, set up hotline and give away rewards for creative ideas and suggestions to encourage THIS kind of communication route
Upward Communication
A device that sends and receives printed documents electronically through a telephone network
Fax Machine
A standardized last paragraph that is inserted in all press releases giving an outline of the company’s products, services, clients, awards, its purpose and positioning, and often, its size etc..
Boilerplate
In this communication context, communication takes place between management and staff can be facilitated through staff meetings, briefings, formal discussions relating to a project, employee performance interviews, reviews and informal chats.
Organizational Context
Used to advertise and market products and services, and for public relations.
Mass media
This type of communication helps share information and ideas between colleagues. It also helps ensure co-ordination among departments and promotes a sense of understanding.
Horizontal Communication
A tool used to document, prioritize, and resolve issues reported by customers or employees.
Issue Tracking Software
In this first section of the report, the author details the scope of the report, or its parameters, within which he may investigate.
Terms of Reference
In this informal route, an employee with a workplace concern or issue bypasses his or her direct supervisor, and addresses the issue with the boss’s boss, or someone even higher up the chain.
BYPASSING