Communication
Which of the following is not a good aspect of communication?
A. Clarity
B. Empathy
C. Assumption
C. Assumption
The process of planning, organizing, leading, and overseeing resources to achieve specific goals efficiently and effectively.
Management
What is NOT a good example of a valid action plan if the root cause is tardiness?
A. 1000 pesos
B. setting of alarm clock
C. moving to an apartment closer to work
A. 1000 pesos
What was the former name of iCare?
InLife Health Care
Who is the first Spider-man live-action Hollywood actor?
Tobey Maguire
What is more important in communicating?
A. Talking fast
B. Active listening
C. Speaking first
B. Active Listening
What is the process of identifying the core reason behind a behavior or performance?
Root cause analysis
What is an invalid action plan if the root cause is fatigue?
A. More breaks
B. Healthy lifestyle
C. Time management
A. more breaks
Who is the COO of iCare?
Doc Mark
Who is number 23 of the Chicago Bulls?
Michael Jordan
What should you ask people to find out how you can improve?
Feedback
It is a root cause analysis method that uses a series of questions to understand why something happened.
5 Whys
What is a valid action plan for an emotional outburst?
A. Public humiliation
B. Counselling
C. Drinking session
B. Counselling
Where do the investors of iCare come from? (Which country?)
Singapore
Name of the Hollywood couple dubbed as Brangelina?
Brad Pitt and Angelina Jolie
It is a way of considering the emotions and perspectives of others in the conversation.
Empathy
True or False. In root cause analysis, poor management could also be a reason for an employee's poor performance.
True
What is an invalid action plan for someone who is cheating and taking credit for approved LOAs?
A. Giving more assignments
B. Written warning
C. Additional QA evaluation
A. Giving more assignments
What is former name of CCD?
Who is the singer/composer of the song Love Story from the album Fearless?
Taylor Swift
What item is missing in communicating new information
What
Who
Why
Where
Action Required
__________
Deadline or when it will be implemented
Who should be coached in the team?
All members of the team
What is a valid action plan for someone who has repeatedly called in sick with medical records?
A. Termination
B. Request for a fit-to-work order from a doctor
C. Extended lunch breaks
B. Request for a fit-to-work order from a doctor
What is the meaning of CCD?
Call Center Department
Which country hosted the last Summer Olympics?
France