This is a referral product and not a warranty product. Membership fees to not apply to all of these products.
What is a Home Service Program?
100
This department is the only department open 24/7 365 days a year. It is responsible for initializing claims, following up on claims, and answering general inquiries from customers.
What is Customer Service?
100
Agreement Coverage Summary Page and Declaration page
What are the 2 names for the cover page in the welcome kit?
100
When the homeowner completed service without prior approval from CCHS. Only 2 states require for an invoice to still be accepted.
What is Unauthorized Work?
100
This task is initiated when the item has been ordered and the ETA has expired, but the item has not been received.
What is a Purchasing Track Item Task?
200
This is used when a homeowner has purchased a new home without any previous owner and wishes to add a warranty. During the time that the manufacturer's warranties are still in effect on the items in the home, the manufacturer will pay for the parts and CCHS will pay for the labor.
What is a New Home Warranty?
200
This department is responsible for hiring, managing and sometimes firing our service providers.
What is Vendor Management/Service Network Development/Management?
200
The automated system that will allow you to schedule an appointment for Sears or GE without calling the phone number on the Rights and Responsibilities screen.
What is the SPI (service partner integration)?
200
Spa, pool, well pump, sump pump, jetted bathtub and water softeners can be purchased for this.
What is optional coverage?
200
This task is initiated to provide status regarding a service company to communicate positive or negative feedback to Vendor Management regarding the service company or technician.
What is a SNAD Service Provider Feedback Task?
300
This is when a seller warranty is in force and the closing occurs. The warranty number and property address remain the same, but the new homeowner is listed on this purchase type.
What is the Buyer Conversion Warranty?
300
This department is responsible for researching prices on parts and equipment and is made up of 2 sides. They then send their research to Authorizations for the final claim decision.
What is Parts Purchasing/Research?
300
Verbal Applications, Do Not Call/Do Not Mail Requests, Zip Code Corrections can all be done in this system.
What is TIMX SCM?
300
A homeowner can choose this to cover more than one appliance or system on their policy as the policy one covers one of each appliance or system by default.
What is an addition/additional coverage?
300
This is created when a homeowner made his/her decision regarding the claim options, going with CCHS parts and equipment.
What is Autho-Review (Order Equipment) Task?
400
This is when a new homeowner wishes to purchase a warranty at the time of closing on their home and a seller home warranty was not in force at the time of closing.
What is a Buyer Direct Home Warranty?
400
This department speaks directly to the service providers to obtain a service report and is the only department that makes the final decisions on claims.
What is Authorizations/Autho?
400
This scripting can be used to enhance the value of the warranty and can be added each time a new service request is processed.
What is the Benefit of the Warranty (BOW)?
400
When a failure occurs before the effective date of the warranty, based upon the physical evidence and the professional opinion of the licensed service technician.
What is pre-exisiting?
400
This task is created when there is additional claim information needed and the claim cannot be finalized without obtaining the information from the service provider.
What is Contact-Service Provider Task?
500
This is when an existing homeowner chooses to purchase a warranty as a 3rd party customer. The effective date is 30 days from the date of the request for coverage instead of at closing.
What is an Open Direct Warranty?
500
This department is responsible for enrolling 3rd Party customers, billing and taking payments as well as retaining members who wish to cancel their services.
What is 3rd Party Membership Services/Retention?
500
Gold Packages have this many maintenance visit periods included in the product.
What is 4 maintenance visits per year?
500
A non-covered problem/failure resulting from a covered mechanical malfunction.
What is consequential/secondary damage?
500
This task is initiated when an item has been ordered by CCHS and the item is either incorrect or damaged.