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Summarize the Standard 9.0 Staff Training and provide examples of evidence and any time frames that are important.
What is
Standard 9.1
An Operator must ensure that the training materials used to provide training are current in relation to the legislation, regulations, standards, and guidelines listed in 9.2 and 9.3
-Training materials for the training listed in Standards 9.2 and 9.3
Standard 9.2
An Operator must establish, implement and maintain documented policies and procedures to ensure:
a) training for all Staff in:
i) Person Centered Care;
ii) prevention, recognition and management of Responsive Behaviours;
iii) infection prevention and control practices; and
iv) emergency preparedness, pandemic preparedness and service continuity.
b) training for Health Care Aides involved in the provision of Medication Management are trained in Medication Reminders and Medication Assistance;
c) training for any Staff working with a Client with dementia are trained in care of Clients with dementia;
d) training for Health Care Providers in:
i) Risk Management;
ii) fall prevention and management;
iii) cardiopulmonary resuscitation (CPR) where their job description requires they must be trained in CPR;
iv) Palliative and End-of-Life Care where providing such care;
v) safe lifts and transfers where providing such care;
vi) restraint use and management where they may be required to implement or manage Restraints; and
vii) methods to ensure safe bath and shower water temperatures where involved in assisting Clients with bathing;
e) Training in nutrition and hydration assistance techniques, including choking prevention and response, for any Unregulated Health Care Provider or volunteer involved in assisting a Client in meeting the Client’s nutrition and hydration needs; and
f) the training in 9.2(a) through 9.2(e) occurs within six months from the date of hire, and every two years thereafter.
-Policies and procedures related to training
Auditor conversations with staff and volunteers
Documentation demonstrating the required training is provided to applicable staff and volunteers
• Within 6 months of hire, and
• Every two years, thereafter
-Training calendars and sign in sheets
-Tracking system of employee and volunteer training
-Training records on employee and volunteer files
-Orientation materials and checklists
Standard 9.3
An Operator must establish, implement and maintain documented policies and procedures to ensure:
a) training for all Health Care Providers in;
i) the CCHSS;
ii) Health Information management;
iii) the Health Information Act and the Freedom of Information and Protection of Privacy Act;
iv) the prevention and reporting of Client abuse; and
v) incident reporting pursuant to 19.2, 19.3 and 19.4;
b) training for registered nurses, licensed practical nurses and Health Care Aides on Personal Directives, Enduring Power of Attorney, guardianship and trusteeship in the provision of Health Care; and
c) the training in 9.3(a) and 9.3(b) occurs within six months of the date of hire and within three months of any significant update or revisions to the related training materials.
Documentation demonstrating the required training is provided to applicable staff within:
• 6 months of hire, and
• Within 3 months of any significant update or revisions to the related training materials
-Training calendars and sign in sheets
-Tracking system of employee and volunteer training
-Training records on employee and volunteer files
-Orientation materials and checklists
Standard 9.4
An Operator must document compliance with the requirements in 9.1, 9.2, and 9.3.
-specific training requirements list for 9.4.