CCIEB History
Potpourri
CCIEB Plays Hard
CCIEB Works Hard
Around the OPS
100

Now the Contact Centre Innovation and Enablement Branch, our branch was called this when it was first created.

Contact Centre Improvement and Modernization Branch.

100

Although there have been 45 men of this title, none have them have died in May!

President of the United States

100

In 2024, CCIEB travelled to this fictional land for Halloween, with such costumes as a tree, a witch, and a tornado!

Oz

100

This is a monthly, on-camera meeting, focused on keeping the branch connected. During the meeting, each project team shares a one-minute update.

Elevator Updates

100

In April 2025, she became the Deputy Minister of Public and Business Service Delivery and Procurement.

Samantha Poisson

200

When CCIEB was established in 2022, this was the name of our Ministry.

Ministry of Government and Consumer Services

200

Thanks to Gus Polinksi, the Polka King of the Midwest and member of the Kenosha Kickers, a mother was able to reunite with her son in this movie.

Home Alone

200

On May 5th, 2025, CCIEB celebrated Cinco De Mayo with a potluck, and Mental Health Awareness month with an hour dedicated to this activity.

Gardening

200

As of today, CCIEB has fully migrated this many lines of business to the cloud.

3

200

To keep all ServiceOntario contact centres connected and updated on everything CCIEB is working on, this newsletter is sent over every quarter.

The KNOTS

300

This Line of Business was the FIRST full implementation led by CCIEB / CCIM.

Ontario Autism Program

300

This singer holds the record for most Grammy nominations.

Beyonce

300

On St. Patrick's Day 2025, CCIEB enjoyed a game of Jeopardy, as well as two rounds of this fun activity.

Wikipedia Race

300

In the Partnership Playbook, there are 6 phases for onboarding new business. What is the third?

Build and Train

300

In September of 2023, the OPS launched this program which provides professional and confidential mental health support for equity-seeking OPS employees and their family members.

Inclusive Counselling Services

400

In May of 2023, CCIEB / CCIM received approval to begin this project, and our amazing team is still working hard to bring it to life!

One Contact Centre for Ontario

400

This hormone is released when the body is under a lot of stress and is part of the fight or flight response.

Cortisol

400

In December 2024, the DECC team hosted 4 of these days, each occurring at the end of each week.

Fun Festive Fridays

400

This 5-word schedule block is automatically in everyone's calendar from 8-9am. You should complete it every day!

Where Are You Working Today

400

On March 26, 2025, CCSB held these awards for which over 100 nominations were received.

Shine Awards
500

CCIEB falls under the purview of ServiceOntario, which was formed in this year.

2006

500

A 1991 New York ruling in the Stambovsky v. Ackley case dictated that if a house has previously been advertised as haunted, this information must be disclosed to all future buyers. The ruling was named after this fitting 1984 film.

Ghostbusters

500

Each Monday, the DECC team hosts this activity where team members are encouraged to share a GIF in response to a prompt.

A GIF is Worth a Million Words

500

Led by the Modernization Unit, the latest phase of this project resulted in a decrease of approximately 4,000 calls per month.

Hotline Diversion

500

The Government of Ontario has 30 ministries, this one being the first alphabetically.

Ministry of Agriculture, Food and Agribusiness.