CCIEB History
Now the Contact Centre Innovation and Enablement Branch, our branch was called this when it was first created.
Contact Centre Improvement and Modernization Branch.
Although there have been 45 men of this title, none have them have died in May!
President of the United States
In 2024, CCIEB travelled to this fictional land for Halloween, with such costumes as a tree, a witch, and a tornado!
Oz
This is a monthly, on-camera meeting, focused on keeping the branch connected. During the meeting, each project team shares a one-minute update.
Elevator Updates
In April 2025, she became the Deputy Minister of Public and Business Service Delivery and Procurement.
Samantha Poisson
When CCIEB became a branch back in 2022, this was the name of our Ministry.
Ministry of Government and Consumer Services
Thanks to Gus Polinksi, the Polka King of the Midwest and member of the Kenosha Kickers, a mother was able to reunite with her son in this movie.
Home Alone
On May 5th, 2025, CCIEB celebrated Cinco De Mayo with a potluck, and Mental Health Awareness month with an hour dedicated to this activity.
Gardening
As of today, CCIEB has fully migrated this many lines of business.
3
To keep all ServiceOntario contact centres connected and updated on everything CCIEB is working on, this newsletter is sent over every quarter.
The KNOTS
This Line of Business was the FIRST full implementation led by CCIEB / CCIM.
Ontario Autism Program
This singer holds the record for most Grammy nominations.
Beyonce
In the Partnership Playbook, there are 6 phases for onboarding new business. What is the third?
Build and Train
In September of 2023, the OPS launched this program which provides professional and confidential mental health support for equity-seeking OPS employees and their family members.
Inclusive Counselling Services
On May 17th, 2023, CCIEB / CCIM received approval to begin this project, and our amazing team is still working hard to bring it to life!
One Contact Centre for Ontario
This hormone is released when the body is under a lot of stress and is part of the fight or flight response.
Cortisol
This 5-word schedule block is automatically in everyone's calendar from 8-9am. You should complete it every day!
Where Are You Working Today
A 1991 New York ruling in the Stambovsky v. Ackley case dictated that if a house has previously been advertised as haunted, this information must be disclosed to all future buyers. The ruling was named after this fitting 1984 film.
Ghostbusters
Led by the Modernization Unit, the last phase of this project resulted in a decrease of approximately 4,000 calls per month.
Hotline Diversion