Professionalism and Communication
What type of greeting should a medical assistant use with patients?
What is a professional and welcoming greeting?
What is the correct order of draw for blood collection?
Yellow – Blood cultures or SPS (Sodium Polyanethol Sulfonate)
Used for microbiology
Light Blue – Sodium Citrate
Used for coagulation tests (e.g., PT, PTT)
Red – No additive (glass) or clot activator (plastic)
Used for serum tests including blood chemistries
Gold or Tiger Top (SST) – Serum Separator Tube with gel and clot activator
Used for most chemistry tests
Green – Heparin (Lithium or Sodium)
Used for plasma determinations in chemistry
Lavender or Pink – EDTA
Used for hematology (e.g., CBC) and blood bank testing (pink)
Gray – Potassium Oxalate and Sodium Fluoride
Used for glucose and blood alcohol levels
What temperature method is standard for infants?
What is rectal temperature?
What does “stenosis” mean?
What is narrowing of a body structure?
What form is used to bill insurance companies for outpatient services?
What is the CMS 1500 form?
What’s the proper response when a patient arrives late?
What is to greet them professionally?
What immediate action should be taken when ventricular fibrillation is detected?
What is call for help and start CPR
What must extended-release pills never be?
What is chewed or crushed?
What cellular organelle produces energy?
What is the mitochondrion?
Why can Medicare providers not charge above a certain amount?
They must follow the fee schedule.
How should you communicate with a patient who has hearing loss?
What is using hand gestures and not over-enunciating?
How should eye irrigation be performed?
What is from the inner canthus outward?
What fluid is important to take with medications for proper absorption?
What is water?
What does the Golgi apparatus do?
What is package proteins/lipids for secretion?
What determines “customary and reasonable” charges?
Geographic area and similar provider rates
Why should MAs avoid giving opinions on test results?
Because it's outside their scope and should be left to the provider
What tool measures joint movement in orthopedic exams?
What is a goniometer?
Why is patient self-demonstration preferred in education?
It confirms they understand and can do the procedure
What do ribosomes do?
What is synthesize proteins?
What is the classification of a BMI of 30 or more?
What is obesity?
Why should MAs avoid alarming language when explaining venipuncture?
To reduce patient anxiety, especially in children
How wide should a wound dressing be, and what should it exclude?
Not exceed 2 inches; exclude fingers/toes
When should medications be taken for best effectiveness?
At the same time each day.
What BMI range is considered normal weight?
What is 18.5–24.9?
Why is it important to stay up-to-date on blood pressure guidelines?
Definitions and classifications evolve for accurate care.