This defination literally means "Passing Information to far places."
What is " Telecommunications"
100
The lowest level of TV service available to purchase, and is required in order to subscribe to any other level of TV service.
What is Advanced TV (limited)
100
This allows reception of basic channels passed through on our system when the customer's equipment is not capable of receiving and displaying those digital channels.
What is (DTA) Digitalink Adapter
100
This department handles scheduling of Breaks and Lunches.
What is RTA
100
Designed as a tool to provide agents with sales dialogue helpful in presenting customers with the most popular products, and to help agents close more sales.
What is "Sales Wizard"
200
This Agency governs the start up,merging, and technical standards for the industry among other things.
What is FCC (Federal Communications Commission)
200
Movie, Sports and Information, Variety
What is Advanced Digital TV (Tiers)
200
These two services work hand in hand to offer Advanced digital access.
What are Gateway and Digital Convertor (DCT)
200
You call this number when you are going to be late or out sick.
What is 903-266-4845
200
In addition to and separate from the selection of a call reason at the start of the call which should be based strictly on what the customer states as the reason for the call.
What is Dispositioning
300
The goal of this new law was to let anyone enter any communications business-to let any commmunications business compete in any market against any other.
What is "Telecommunications Act of 1996"
300
The latest development of offering television access online using a internet connection.
What is Suddenlink2Go
300
Pause, rewind,record live TV and allows instant replays.
What is a Digital Video Recorder (DVR)
300
"85"
What is Grade needed to pass assessments (tests)
300
To Help:
* you use the Suddenlink Sales Process for New Acquisitions.
* Show your compliance in using the Sales Wizard through reporting.
* Identify which packages are the most popular.
What is "Save"
400
An important component located in the headend, that handles signals for providinginternet and phone services.
What is (CMTS) Cable Modem Termination System
400
HBO,Starz,Showtime, The Movie Channel, Cinemax, Epix
What are Premium Channels
400
A dual tuner HD capable set top with recording and playback of cable and internet entertainment content.
What is TiVo Premier DVR
400
Allowed usage in designated areas only (never to be used in Class)
What is Your Cell Phone
400
This tool allows access to ICOMS, Customer Statements, Billing, to name a few from one Site.
What is "Maestro"
500
This system allows communication between the cable headend and the customer's addressable receiver, data modem,and how they are connected to the plant.
What is Two - Way System
500
An affordable wireless internet home networking solution allowing multiple computers and devices to all connect to the internet simultaneously through one modem.
What is Wifi@Home
500
This device allows for multi room access from a TiVo Q for up to 2 rooms.
What is TiVo Mini
500
Throw away trash, clean work area, put Chair under desk.
What is End of day Procedure
500
Calculated by:
Total # of categories marked Yes
Divided by the Total # of Categories marked Yes + No