1Dental
What are the 4 plans included in the Preferred Plan?
Care 500
Aetna Dental Access
POS
Platinum POS
Can breeders enroll in Pet Assure?
No. Pet Assure is for personal pets only.
What does Talent Insights sell/do?
Personality Assessments to help businesses hire better and manage smarter.
Form clear, ____ ,and honest relationships.
Open.
Ex: Being open to feedback, or correcting your mistakes/Speaking up when you see something out of order.
How quickly should a chat be responded to?
Within 2 minutes.
When is a note not needed on a Pet Assure member's account?
Never. You should always note members account OR non member call under "Log non-member inquiry"
What is the correct verbiage to refer to a Talent Insight user? (The person taking an assessment)
Participant.
Always do the ______ thing.
Right.
Ex: Offering to call offices for a member who is having difficulty getting a dentist. (Not always our favorite task but helps the member use plan & us to make money.)
When is it appropriate to tell 1Dental members to contact CI for further assistance?
Never. We do not refer 1Dental members to speak to CI. We only transfer members not enrolled through 1D.
Can pet plus be purchased for all animals?
Technically yes, however products listed are mostly geared toward dogs and cats.
Who is the TI sales point of contact?
Heath
Be teachable. Never stop ________.
Learning.
Ex: Attending lean meetings & utilizing lean wins of others to be more efficient. Seek opportunities for growth.
What are the EyeMed discounts?
35% on frames
20% on lenses
$5-10 on exams
What does the term "without elligibility" refer to for enrolling new members.
It means CCRs can directly enroll the member at anytime.
What does a Client have to do to earn an extention of their trial period?
Nothing. Clients can extend the trial period one time (by two weeks) no questions asked.
Have ___.
Fun!
Ex: Laughing at the HILARIOUS jokes Kamerin provides daily.
How would a member access/use Medimpact?
Simply present the member card at participating pharmacies. Member's would also have the option to send a mail order form to receive an Rx by mail.
What are the WB details a CCR should be able to give to members?
250 Deductible
90% reimbursement
25,000 annual max
What is the MAIN fix for member having trouble logging in with their provided password?
Copy and paste it instead of typing it.
Work hard to ______ goals.
Achieve.
Giving 100% to team goals and competitions. (They are not optional.)