Core Values
She won the 2023 Impact Award for the core values Embrace Accountability & Value Our Team (first and last name of team member)
Shelby Banda
This is the standard CCRM Houston phone greeting.
What is... Good morning, good afternoon, good evening, CCRM Houston this is FRIST NAME.
At what time do we prefer our IVF/FET patients to come in for their follicle monitoring appt?
When is 7:30am
This is our new Lab Shipping and Receiving staff member
Who is Kayana Linder
Who is Houston's new Practice Director?
Who is Priya Ramakrishnan
We nurture a business setting that inspires team members to think outside traditional department structures and work together toward our shared goals.
Collaborate Willingly
What is Houston's Net Promoter Score (NPS) Goal?
What is 85%
What day of the cycle do we want our patients to call us to initiate a treatment cycle?
What is Cycle Day 1
This company provides a billing system that allows patients to pay for their cryopreservation bills online
what is Embryo Options
Patient Registration Coordinators PRC are now called Patient Access Coordinators PAC. She is the PAC who works at Fannin.
Who is L'Dajia Moten
We believe that trust, respect, and appreciation form the foundation of any successful enterprise, and we celebrate the individual contributions and collective achievements that make us successful.
Value Our Team
Who are our new Patient Experience trainers?
Who are Danielle, Emily, and Kenya
What does TVA stand for?
Transvaginal aspiration
This test determines genetic mutations in a single gene.
What is PGT-M
These are the satellite clinical leads
Who are Courtney, Allie, and Tiffany
Name 3 of 5 CCRM Fertility Core Values
Challenge Convention
Value Our Team
Collaborate Willingly
Improve Constantly
Embrace Accountability
What is the conversation formula to respond to patients?
Acknowledge
Take the Lead
Move the Conversation Forward
ATM
Which hormone lab do our physicians order to determine ovarian reserve?
What is AMH
This is a fertilization procedure where a single sperm is injected into an egg.
What is ICSI
These are our CCRM Houston Managers
Who are Danna, Amanda, Judith, Roxy, Shelby, Susan, Tiffini, Tiffany, Courtney, Allison, Kenya, Priya, Angel
CCRM Houston has had an Impact Award winner 3 years in a row. Name the 2021 or 2022 winner.
Amanda Hill (2021 - Clinical)
Demi Carmona (2022 - Lab)
Voice Tone can be put into these 3 categories.
What are Positive, Neutral, and Negative
How many days after an frozen embryo transfer do we schedule a pregnancy test?
What is 9 days later
This procedure can be a "tease", and as days go on may create a "sticky" situation
What is a Biopsy
When we biopsy, we have to pull or tease the cells out of the zona. Sometimes the cells are sticky and hard to pull out.
Which people have been with CCRM Houston the longest?
Who are Dr. Hickman and Alex