Introduction
BPO stands for...
Business Process Outsourcing
Define confidential
P-
S-
Private
Secret
Define computer
Electronic device that manipulates data
Why was QWERTY keyboard invented?
To slow down typing
Which is referred to as the chance that something bad will happen?
RISK
To obtain service outside of internal source and/or hire a third party
Outsourcing
Why is there a need to be connected to the internet when working in a contact center?
To avoid exposing confidential files
What are the 2 computer components?
Hardware and Software
Who invented the QWERTY keyboard?
Christopher Latham Sholes
Give 3 examples of PPE
Apron, helmet, gloves, safety shoes
X : Shirt, shorts, slippers
It refers to the process of contracting business handled by a third party.
Business Process Outsourcing
Why is there a need to use personal cubicle?
To keep conversations confidential
Explain hardware and software
Hardware - tangible, can be touched
Software - program or application
Which part of the keyboard also serves as shortcut keys?
Function Keys
Sometimes, the Lord will surprise you with a blessing, count this as one.
#FeelingBlessed
Which center can handle both chats and email?
Contact Center
What’s the main way businesses communicates with customers?
Via call centers
Give the examples of primary device:
C-
R-
R-
M-
CPU, RAM, ROM, Motherboard
On which letters of the keyboard should our left hand fingers always stay?
A S D F
What does WMSD’s stands for?
Work-Related Musculoskeletal Disorders
What is the main difference between call center and contact center?
Contact center supports variety of channels while call center is for voice calls only.
And because you are a risk taker, sayo na ang plus 5!
#BeBraveAndTakeRisk
What do we call the integrated circuit chip that contains the CPU?
Microprocessor
How can you describe Touch Typing?
Touching keyboard while focused on the monitor
Give the 4 computer related health disorder
WMSD's, Eye Fatigue, Hearing Fatigue, and Voice Fatigue