CCS Grade 8 Part 2

Equipment

1

Sige na, sayo na yung 1 point, sana masaya ka..

..

2

Give an example of something confidential.

...

3

How would you describe VOIP?

Uses headset and no telephone lines

4

Why are equipment a need in the call center despite it’s different purposes?

Because it is necessary to access Cx files.

5

What are the different functions of a call center?
H-
G-
T-

Handle Cx complaints
Give support
Telemarketing

Computer Basics

1

The pointing devide

Mouse

2

#GodIsGood

REMEMBER, computers:
DATA-store,retrive,manipulate,process
TASK-PERFORM

3

Where did the name Alphanumeric came from?

From alphabets/letters and numbers

4

What is displayed in a computer’s screen?

Image, video, and text

5

What are the other term for CPU?

Central processor and main processor  

Keyboard

1

What are the 2 keys use to delete?

DELETE and Backspace

2

On a keyboard, which two letters has a slight bump on them?

F and J

3

Which keys are used to capitalized letters? AND how are they different?

The Shift key capitalizes one letter; the Caps Lock key capitalizes all letters.

4

Explain the main difference of Delete from Backspace.

The DEL key deletes going left; the BACKSPACE key deletes going right.

5

Why is a keyboard divided?

Because they have different roles          

OHS

1

Define hazards.

Cause Harm

2

Describe risk.

Possibility and chance

3

It refers to the OHS standards that are a set of rules issued by DOLE.

R.A. 11058

4

Work-Related Musculoskeletal Disorders are usually felt on which body part?

Lower back, arms, neck, shoulder

5

Most common symptom of WMSD's

Pain

Mixed

1

VOiP stands for

Voice Over Internet Protocol

2

DOLE stands for..

Department of Labor and Employment

3

Why is CPU considered as the brain of the computer?

Cause it contains the main memory, control unit, and arithmetic-logic unit.

4

A computer's screen is called...

Monitor

5

Under Mixed Category, pero sana wag mong piliin yung taong may Mixed Feelings lang sayo.

#YouAreWORTHY