Departments
This Department assists with debit card disputes
What is DFIT Cards
System we use to order new/replacement debit cards
What is CMSE
When a customer does not have funds to cover a transaction
What is NSF (Non Sufficient Funds)
This product is from a third party known as Elan
What is a credit card
This form notifies of when unable to come in to work or running late, leaving early etc..
What is the call out form
This department can assist with former employee questions
What is Human Resources (HR)
We use this to research transaction declines
What is VROL
When a customer goes over their available balance
What is an overdraft fee
This account provides complimentary Cashier's Checks
What is the pinnacle checking?
Form used to request Statement(s), Transaction History, 1098/1099 etc.
What is the Document Request Form
This Department can look up electronic deposits that have not posted to a customers account
We use this to track our referrals for products/services
What is plus one tracking
When a customer does not a want an item to be paid they must request a
What is a Stop Payment
This account earns interest but has to be held for a certain amount of time.
What is a CD?
Form used when a customer is exiting their relationship with the bank
Account Closure Form
The department that handles new loan applications
What is Digital Branch
System we use to look at customer bill pay
What is Checkfree
Customers transferred to many times from savings to checking account
What is an excessive Withdraw Fee
This Product is another option for customers to deposit checks if a branch is not available.
What is Mobile Deposit (MDC)
Form used to enroll customers to a service where if funds are unavailable in their checking account, funds with automatically transfer over from their savings/line of credit to cover the amount
What is Overdraft Protection Form
Department can help with items non posted or exception processing
What is Item Processing Day 2 (IP Day 2)
Commercial Clients use this to make deposits from there office
What is Remote Deposit Capture
Fees assessed as a result of a legal order against the customers account
What is a Garnishment/Levy Fee
Customers over the age of 55 get this accounts monthly service fee's waived
What is a Grow Savings?
Used to update Customer Addresses, Phone Numbers, or Email Addresses
What is an FSO Form