CCSS
MLTC
MAP/TOTAL
SELECTHEALTH
MISCELLANEOUS
100

CCSS

WHAT IS THE CONTACT CENTER SHARED SERVICES

100

NMT

WHAT IS THE TRANSPORTATION PROVIDER PRIOR TO 8/19

100

PART D

WHAT IS THE PRESCRIPTION DRUG COVERAGE

100

STEPS

WHAT IS THE SELECTHEALTH MEMBER REWARDS PROGRAM

100

HEALTHPLEX, SUPERIOR VISION, MEDIMPACT, InCOMM, 

WHAT ARE THE THIRD VENDORS 

200

CDPAS

WHAT IS CONSUMER DIRECTED PERSONAL ASSISTANCE SERVICE

200

877-718-4220 

WHAT IS THE DIRECT NUMBER FOR TRANSPORTATION FOR MLTC 

200

ESRD

WHAT IS END STAGE RENAL DISEASE

200

DAC

WHAT ARE DESIGNATED AIDS CENTERS

200

AUDIOLOGY AND HEARING AIDS

WHAT IS HEAR USA

300

Will enable us to offer exceptional customer service to patients, members, providers, business partners, and others who contact us

WHAT IS THE CCSS GOAL 

300

(CFEEC)

WHAT IS Conflict-Free Evaluation and Enrollment Center 

300

•Bronx, Brooklyn, Manhattan, Queens  Staten Island , Nassau, Suffolk and Westchester County

WHAT IS THE SERVICE AREAS

300

MAS

WHAT IS THE MEDICAL ANSWERING SERVICE TRANSPORTATION FOR SH

300

GUIDING CARE

WHERE MEMBER ACTIVITIES ARE DOCUMENTED 

400

DAN WALLIS

WHO IS THE VICE PRESIDENT OF CONTACT CENTER SHARED SERVICES 



400

Assessment Nurse, Care Manager, Member Services, Home Health Aide or Personal Care Aide, Social Worker

WHAT IS PART OF THE CARE TEAM 

400

$132*

WHAT IS Coverage of Over the Counter (OTC) health related items from the CMS approved product list - with new food/produce

400

FMP

WHAT IS FILE MAKER PRO - MEMBER DOCUMENTATION 

400

HOSPITAL/INPATIENT

WHAT IS MEDICARE PART A

500

CHOICE, CHHA, HOSPICE, PARTNERS IN CARE

WHAT ARE THE CONTACT CENTER SHARED SERVICES

500

(40) visits per calendar year

WHAT IS PHYSICAL THERAPY LIMIT VISITS

500

$50,000 PER YEAR FOR EMERGENCY AND URGENT CARE OUTSIDE THE US AND IT'S TERRITORIES 

WHAT IS WORLDWIDE COVERAGE

500

HIV+, HOMELESS, TRANSGENDER

WHO QUALIFIES FOR THE SELECTHEALTH PLAN 

500

877-718-4219

WHAT IS LOGISTICARE TRANSPORTATION DIRECT NUMBER FOR MAP MEMBERS