Show:
Down Payments & APOL Activities
MNON Activities
Microsoft OneNote
Complaint Calls
Mitel
100

The type of payment used in certain circumstances with Economical Insurance that is required same day and prior to binding?

What is a credit card.

100

MNON is a type of?

What is an activity

100

The following persons should have OneNote on their computer

Who is everyone.

100
Escalations are to be entered into this BMS

What is Epic.

100

This is the brand name of the telephony service used by NFP Canada Corp.

What is Mitel.

200

This department is working on tweaking the APOL checklist to make sure this is clear for same day Credit Card payment situations?

Who is the Quality, Underwriting & Training Department.

200

MNONs are found in this Broker Management System

What is Epic.

200

OneNote should be pinned to the following location on your computer for easy access

What is your taskbar or your desktop

200

Escalations are entered into our BMS using this activity code

What is an XCAL

200

Moving forward, this is the only english service queue you need to log into 

What is the pink queue.

300

This should not be sent to the client prior to the Credit Card payment being processed on the portal in these particular Economical situations?

What is auto insurance slips.

300

MNONs are used when the following is received by mail, email, fax or electronic download from our markets

What is non-renewals

300

The following specific tool should be used to find something that could be located in any of your workbooks

What is the search function.

300

Escalations activities are to be coded to this person

Who is your Team Leader.

300

Those that logged into the French queue before will continue to log into the following queue

What is the French queue.

400
The Amt. Paid With Application field in this document should be filled when you have a policy that requires a down payment.
What is the auto application?
400
On top of non-renewals, MNON are also used by the processing department for this type of renewal situation

What is a change in coverage or a varied term

400

The most recently launched OneNote workbook

What is the Personal Lines workbook

400

This is to be filled out for an escalation

What is the complaint checklist.

400

Calls that are accidentally sent to the old legacy queues such as DENIM will automatically be redirected to this queue

What is the pink queue.

500
The person you must e-mail on top of including the information in your APOL activity and on top of ensuring that the Amt. Paid with Application is filled on your auto app?

Who is Patti Burns.

500

In OneNote, MNONs can be found under this workflow

What is the non-renewal process
500

Reach out to this person if you do not have the five workbooks that all CMs should have

Who is your Team Leader

500
This would be appreciated as well so that the escalation can be looked at promtply

What is an email to your Team Leader.

500

This is the color of the Sales/Service Queue and this is the color of the Rural Specialty Queue

What is Purple and Red.