What's the Report
What is the CCTE overlap report used for?
Identifies invalid overlaps in scheduling
What column identifies the employee assigned to a shift?
`employee id` column
Whats the first thing you check when you open the report?
Check the 'error type' column
Whats a common reason that overlaps occur?
Basic human error
What do you do after identifying an invalid COB?
Delete invalid COB entry
How often does the report arrive in the current state?
Once daily, via email, for previous days overlaps
What does the "shift indicator" represent?
Indicates shift type: G, D, or S
what do you verify in eTA after adjusting schedules?
Make sure it appears correctly in eTA
what type of code is commonly mistaken with EXX?
VAC (vacation) code is often mistaken with EXX
Where do you go to delete the overlapping entry?
Right-click and delete in Excel
Whats the purpose of the CCTE overlap report?
To prevent scheduling conflicts from overlapping entries.
What is the meaning of "balance date"?
The date tied to a schedule entry
what tool do you ise to corss-check intervals?
Use Aspect to verify intervals
What is one specific scenario where a COB entry would be ncorrect?
COB on an off-day like DO
How do you save your changes in the excel file?
Click 'Save and Close'
What will change about the report frequency in the future?
It’ll be emailed twice daily M–F in the future.
what does "error type" highlight?
Shows scheduling conflicts like overlaps
what does "ready for eTA" usually contain?
Usually blank; shows how schedule reads in eTA
What date indicates an overnight shift in the report?
1/2/1990 date = shift ends after midnight
what happens to the error once its resolved?
It won’t show up in the next report
What is the full subject line of the email that sends the report?
“STG Environment Testing - Daily Exceptions Overlap Code Errors Report”
What does the "Fml Flag" represent?
Indicates if the shift is FMLA-related
Why is it important to know if the shift rolls into the next day?
To see if shift rolls into the next day
what role do agents or supervisors play in creating overlaps?
Agents/supervisors enter wrong codes or times
what do you check in the crewsheet after fixing the error?
Verify no issues on the Crewsheet