NEXUS
What is changing 'Feed' to 'Bookmarks'?
Name 3 things that you can do from the Main Contact Center SharePoint site.
What is "Review the CCTR Schedule", "Send a PTO request", "View Events", "View the Training Calendar", "Access Nexus", "Access manuals", "Access email templates". (Additional answers may be accepted)
Channel where Level 2 questions (non-401k) should be asked?
What is the "Escalations Out Reach Channel"?
How can you ensure to receive notifications when new content is added to a Nexus post or series?
What is Follow?
When navigated off of the Main SharePoint site (either on a sub-channel or in the email templates, how can you get back to the main site?
What is use the Site Channels drop-down and click on 'Main'?
What are the steps to hid a channel?
Click on the 3 dots next to the channel and select 'Hide'.
Within which "top icon" can you locate information regarding the Contact Center PTO/ Attendance policy?
What is "Contact Center 101"?
Where can you find quick access to submit an MVP nomination?
What is "Kudos" page?
Where can you locate the Working Emails-Job Aid within MS Teams?
What is the top bar of the Chat and Email Team Channel?