Who Is It?
Who is Flo's sidekick?
Jamie
What year was Progressive founded?
1937
What are the four types of losses that CCU handles?
Backing, Parked, Rearend, Single vehicle
How many occurrences result in a final written warning?
10
Which CCU E manager(s) has been on TV?
Damien and TK
What year did we enter the #2 auto insurer spot?
2023
In what state do we transfer the claim to the field for cancellation due to non sufficient funds.
North Carolina
How many scheduled PTO days are required for a RIT assist?
1 day: RIT alignment
Who is our claims president?
John Murphy
What year did PGR hit the New York Stock Exchange?
1987
If a loss vehicle is not listed on the policy, what are the next steps in the claim handling process?
Transfer to the field
Is a no call now show a behavior warning or attendance warning?
Behavior but it can be both.
Def behavior and depending on how many unscheduled absences, it can be an attendance warning too.
NC/NS with no other attendance issues: Written Warning (for behavior) after first event; Final Written Warning for 2nd event; Termination for 3rd NC/NS
Who created Progressive's art collection?
Peter B Lewis
What year did the option to purchase your policy online go live?
1997
What are the types of collision coverage that Michigan offers?
broad form, standard collision, limited collision.
bonus: what is the difference
broad: regardless of liab - if less than 50% waive ded.
standard regaredless of liab, pay ded
limited: less than 50% at fault if more than 50% there is no collision payment
How far in advance does a rep have to schedule PTO in verint to be approved?
24 hours
Which of our supervisors has the most CCU tenure?
Omar 4.74
Very close ..... Carrie 4.72
Lori 4.01
What year was CCU started?
2008-2009
We must have all of the additional insurance information documented in the claim in order to transfer.
How are schedule change requests prioritized?
Progressive tenure