AUTHENTICATION
CORPORATE OR COMMERCIAL
SCREENS &
COMMANDS
PROCEDURES
MEXBO OR
SMART FORMS
100

This caller may authenticate any under the master corporate account. 

Who is Admin (company/program)

100

Alternate address card order requests are made over the phone. 

What is Corporate. 

100

The card activation screen.

What is CRV
100

Use this credit rating when the cardholder will be traveling domestically.

What is T2

100
Statement copy requests

What is Mexbo

200

This caller may provide their mailstop along with their full name to pass authentication.

Who is Agent 7000

200

This cardholder must provide full card #, full name, and 2/3 (phone #, PW , address)

What is Corporate.

200

The 12 Month statement history

What is IHB

200

Use this travel rating when the cardholder will be travelling internationally.

What is T3.

200

Cancel fraud claim investigation

What is Smart Forms.

300

The password on an account would be located in what section of INA

What is SPOUSE

300

This cardholder must provide full name, last 4 of SSN, and full DOB

What is Commercial.

300

Navigates you to master corporate account from individual card. 

What is IOC.

300
Payments made before this time will post the same business day.

What is 5:00pm EST. 

300

Add Company Admin

What is Mexbo.
400

This caller's business/department would be listed in N1 instead of their name.

What is Ghost Card

400

Alternate address card order requests are made in Centresuite by admin only. 

What is Commercial. 

400

Limit changes and reset declines

What is MCL.

400

Only these people can request to set up recurring payments.

Who is Guarantor or Company Administrator.

400

Remove transaction from fraud claim

What is Smart Forms

500

This must be on an account in order for an authorized caller to be treated as a card holder

What is Memory Message

500

When completing a B&T for this caller, on NTM, the "PIN MAILER" will always be "N"

What is Commercial.

500
Shows all cards under master corporate account

What is IAS.

500

This cardholder is ineligible to go paperless, as they cannot enroll in Centre Suite

What is Agent 8000

500

Research payment issue.

What is Mexbo.