Things PNC's Say
My Supe Told Me...
TOTD
Cheat Sheet
Crazy Laws
100

What symptoms are you experiencing?

All of them.

100

What does your supe ask when you volunteer for a callback?

Did you put it on your calendar?

100

What should we change the status "screened - declined" to if the PNC has a new decision?

We NEVER change the status from declined - should be a new lead

100

Where do we transfer job applicants?

Amy

100

A seller cannot claim a product is from what state unless registered with the Department of Agriculture?

Florida

200

We need a complete copy of your decision letter...

Why can't you get it for me?

200

What do they say when you ask a FAQ?

CTRL-F

200

Where do we send marketing calls?

Stephen Cribben

200

Where do you send a new client not in FV yet?

Offer Team

200

In what state is it illegal to keep a donkey in a bathtub?

Georgia

300

We need a LOW from "John Smith"...

I have no idea who that is

300

What does Erin say to do when we get an intake about TDIU, DIC, or SMC?

Just do it!

300

When do we need a LOW?

Any attorney prior rep

300

Where do we send a new client who needs to sign docs or is pending FV?

Offer Team

300

In what state's capitol is it illegal to sell a toothbrush and toothpaste to the same person on a Sunday?

Rhode Island (Providence)

400

Is it a rating decision?

No, it was denied

400

What does Lisa say after we get used to a new cheat sheet?

Sorry guys, another cheat sheet was emailed.

400

What do we do if a FV call back task is already in use?

@hopperclientcom

400

What is the date of the current cheat sheet?

8/7/2025

400

What state has a law against pumping your own gas?

New Jersey

500

Long story short...

long explanation for simple issue

500

Can a pnc review new conditions if they are declined?

Do they have a new decision?

500

What probing questions do we use when discussing symptoms and limitations?

How long?  How often?  How far?

500

When do we transfer a DAV BDR client to the primary?

NEVER

500

Where is it only legal for a gorilla to ride in the passenger seat?

Massachusetts