FRAUD
What documentation is required for RI of Fraud?
Fraud documentation template.
How would you verify the Date of Loss?
Review Claim Log SR in CRM
What payment rating do we report for 120-149 days past the due date?
4
What is the process when submitting an AUD correction?
Refresh Live Data
Reset sections
Validate all fields
What is the synonym for Fall?
Autumn
Under what scenarios will a Fraud More Info letter NOT be sent out?
- Pending Fraud SR
- Confirmed Fraud
How many days from DOL will acct charge off?
120 days
True or False: Payment Rating is not reported for any accounts with Charged off status
True
What type of SR should be submitted for Contract/Payment History?
General SR
What colors represent Fall?
Red, orange, and yellow
What is the difference between response code 03 and 07?
03 - Delete Account
07 - Delete due to Fraud
What transaction/payment types are Not reported for Lease TL?
Total loss buyout [S_TOTLO]
Insurance [O_INSUR]
EOT due date is 30 days from which date?
Termination Date
What fields require to have data deleted from the Original Value if no longer applies?
Date Closed
Date of Last Payment
DOFD
Special Comment
Specialized Payment Indicator
During the fall equinox, what is scientifically true about the lengths of day and night across the globe?
Day and night are approximately equal in length worldwide.
What steps should you take when Fraud team responds "Still in Review" and SLA is in 5 days or less?
DA the account, Add StopCB Flag, Select Reason 5 Fraud Other
What is the difference between Retail total loss and Lease total loss?
Retail - Customer is still responsible for payments after the DOL
Lease - Customer is responsible for payments up until DOL
What steps are taken to confirm repo status?
Validate repo account condition box is flagged.
Validate repo info (type, reason, status, and date) under the Asset tab in G-Core.
What is the SCRA process?
If account is flagged SCRA or military verbiage is used - Send email to SCRA before processing SR.
What are the ingredients of pumpkin spice?
Cinnamon, cloves, ginger, nutmeg or allspice
What steps do you take when Fraud is Confirmed?
-Response Code 07 - Delete due to Fraud
-DF
-Do not send Fraud More Info Letter
-Document all steps taken
How is the Lease TL process reflected in PHP and what is the timeframe?
With D Values from Claim start date to end date.
In a month with 31 days where the due date is the 1st of the month, when will there be a delinquency?
On the 31st day
What are the 5 Credit Validation request examples?
What year did Thanksgiving become a national holiday?
1863