MPA
PA
Message Box
DED/MOOP
FAQ
100

MPA stands for this.

What is Member Prior authorization?

100
PA stands for what.

What is prior authorization?

100

The system that let us know what charges are being applied for member's medication. 

What is Transaction lookup?

100

The member must pay 100% of the contracted rate 

What is deductible?

100

Rej 41

What is COB?

200

When doing a Vaction OR what box must be checked on your action tab.

What is Override Fill to soon?

200

This utilization management tool requires a member to try a preferred medication first.

What is Step Therapy?

200

The contracted rate for the medication.

What is LC is Calc?

200

The member does not have a deductible to meet what phase will they move into.

What is MOOP?

200

Medications that must be dispensed in their original container/package and cannot be opened or broken.

What is an Unbreakable package?

300

What screen do we pull up to locate an MPA that is already on file for member.

What is Member screen/Member options?

300

Theses notes are often requested to support medical necessity?

What are chart notes?

300

Populates when a claim meets a member’s MOOP

What is CopayCap?

300

What will be member's copays be once they reach moop.

What is $0 dollars?

300

Caller is calling in stating they are going on Vacation, What faq are you pulling up to assist caller?

What is FAQ Overrides Vacation?

400

This should be used every time you are going to enter an Override.

What is Workflow?

400

PA status will say this if provider is submitting pa for excluded medication.

What is cancelled?


400

 An additional charge added when a covered brand
medication is chosen over a covered generic.

What is Cost sharing?


400

 individual members covered under the same family plan receive the benefit once they each reach the individual Deductible/MOOP amounts.

What is embedded?

 


400

A provider is calling in regarding a not nc med, what faq would you pull up to assist.

What is faq Exception to Coverage (ETC) Process?

500

Claim is already on file for med per transaction look up, what button should I click to start my override?

What is create MPA?

500

A provider can sumbit this if they disagree with a Pa denial.

What is an appeal?

500

the dollar amount of the medication cost that is
being applied to the deductible for this claim.

What is CopayDeduct?

500

 a plan with only one member (single) uses the individual amounts and a plan covering multiple family members uses family amounts only

What is non embedded?

500

Partners with drug manufacturers for certain medications to help reduce member responsibility

What is AGS?