Youth Check-In
Who do you primarily check in for youth groups?
The chaperone/group leader
What color are the key envelopes?
Orange
What should you check first if you cannot find a guest key>
Key envelopes of the same letter in case it was misfiled
What two things should you ask at standard check-out
Guest name and conference name
A guest says their key does not work. What do you do first?
Check the key number and try the key yourself
Do youth guests need individual signatures?
No
Name one thing listed on a key sticker.
Guest name, group name, room number, or key bundle number
What can you ask for to confirm identity?
Their id
What system must guests be checked out in?
Kx
A guest arrives early and is not expected. What should you check?
Check the CFS and contact GSM if needed
What tool tracks check-ins before Kx?
No
Name two items included in a group packet
Guest keys, master roster, and/or chaperone copy
Why might a guest name be hard to find?
Misspelling, first/last name confusion, or hyphenated last name issue
What should you do with keys after colelcting them?
Place them back on the keyboard
A group member arrives late. What do you do?
Check them into Kx, adjust date, and use late check-in key form (if needed)
How should rosters be stored after check-in?
Alphabetically by group names?
How should keys be organized before check-in?
In numeric order to match the roster
Who should you contact if you still cannot find the guest name?
Your GSM
Why is checking out in Kx ASAP important?
Billing depends on accurate check-out time
A chaperone has extra names/add-ons. What happens?
Add-ons are prepared onsite and added to the group roster
What is the main mindset for youth check-in?
Focus on the group, not each individual
What happens to no-show keys?
Removed from the group packet and returned to the keyboard.
Can you assign a new room without permission?
No. Get GSM approval first.
What should you do if keys are missing after check-out?
Check drop boxes, check room (with GSM permission and if room is empty),
If key still can't be found notify GSM to request a lost key report
A guest is not in Kx and no room is clearly available. What should you do?
Contact GSM before taking action.