Client
Caring for pets, driving the member places, and administering medications are 3 examples of these.
What are excluded services?
When you are on call, these are the people who get a call off script.
Who is (All DCC’s) Tasha, Tori, Juana, Lucia, Erika, the SC and supervisors?
This is how often you should check your CRM dashboard.
What is daily and throughout the day?
These should be updated as soon as there is a schedule change or budget change in Member’s hours.
What is a Task and Hours and schedule in Sandata?
This type of shoe is not work appropriate.
What are flip flops?
If a modifier change is received on an auth but SC has not been advised of a change, this is what they should do.
What is they need to call the member to find out about new CG coverage?
A member goes on hold when this happens.
What is when they are hospitalized or is not home to receive services?
These are at least 5 forms that are uploaded to remote scans for a new hire caregiver packet.
What is cover sheet, wage memo, employee data forms, I-9 , W-4, A-4,Pay selection, Payroll deduction , Ok to work?
Must complete these no later than 3 business days.
When do you complete your visit notes in CRM and scan into DW?
SCs must request Payroll to make the necessary Sandata changes on visit verifications prior to this timeframe:
What is current week?
These are the hours that the Injury Hotline is available.
What is 24/7?
We MUST have this in place (or at least a verbal via email from Case Manager) before services can be rendered. Question
What is an authorization?
This is the ‘window’ that we must complete the initial 5/30/90 day visits within when starting services.
What is 5 calendar days?
This is what is required for a caregiver to be given the OK to start work.
What is completed the 13 forms , CPR & FA , 2 Forms of ID , and Background Check?
This where you enter an incident report in CRM.
Where is under cases?
This is how many days in advance schedules should be generated to avoid issues on caregiver’s side.
What is 2 weeks in advance?
Passwords should be ___ characters in length.
What is 12 characters?
You should call a CM to request an initial authorization at this time.
What is as soon as EV has been completed or scheduled?
This is the amount of numbers in a client's SL ID.
What is 7?
This is the amount of numbers in a caregiver's SL ID.
What is 9?
In CRM, this is where you would find information on the Personal Representative.
What is 'Rep Relationship'?
These are the 3 EVV methods.
What is EVV, TVV, and FOB?
This is the one item that the office staff should always wear to work.
What is a name badge?
A family live-in caregiver is working under the AWC program so they use this modifier.
What is U7U5?
Under SDAC Program, this information is required that is not required under ABT or AWC.
What is Social Security Number?
This is when the initial review is due.
What is 90 days ALTCS? What is 60 days CDAZ policy?
These are the steps to take to search for incompletes.
What is open docuware, type in scan operator, choose date span, and set the audit status as incomplete?
This is the FEA company code.
What is 80105?
The latest updates can be found here, along with the location for posting information.
Where is The Hub?
If we have an auth in DW but not in Sandata this is what needs to be done.
What is call CM to regenerate the auth?
Under SDAC Program, these are the mandatory training quizzes that are required.
What is Fraud, Hippa, Infection Control, Lifting and Moving?
This is where you can find caregiver availability.
What is the prospect list?
These are the search folders in Docuware.
What is Auths, Central 1, HR Caregiver, Clients, and Timesheets?
This is the amount of hours that an FEA caregiver can claim as sick time per fiscal year.
What is 24hrs?
CDCN observes this amount of paid holidays.
What is 9 holidays?
This is the amount of units per week needed if a member is approved for 25hrs weekly.
What is 100 units?
This is the preference level that needs to be staffed within 2 hours.
What is Level 1?
These are some of the informational items gathered for an initial referral. (5 answers required)
What is: Name, DOB , phone number ,address, instructions, pets roommates, smoker , PR , Referral source , MCO, CM , number of hours in plan, services needed?
This is when the the CG expiration template should be put into the description field in CRM.
What is at time of hire?
This is how a caregiver can obtain their paystub.
What is accessing it in the ADP app?
Employees accrue Safe Sick time at a rate of 1 hour for every ____ hours worked.
What is 30hrs?
These are the steps for back dating an auth.
What is you should NOT back date auths? Sandata doesn't allow for it.
These are the insurances that we cover/take in CDAZ.
This is what a new hire has to be when entering them into CRM to get their Solomon ID number.
What is they have to be converted?
This is when we add a client prospect into CRM.
When is at the time we receive the referral?
This is how a caregiver can claim time if a member is not in the system.
What is unknown visit?
Full time employees are eligible for this many weeks of paid parental leave following the birth or adoption of a child.
What is 2 weeks?
This is the amount of respite hours that can be claimed with a regular S5150 authorization.
What is 12 hours?
The amount of days to complete an incident report.
What is 3 days?
This is how long caregivers have to complete DCW testing.
What is within 90 days of hire?
This is when we add a caregiver prospect into CRM.
When is never? Caregivers do not get entered as a prospect -- We wait until they are ready to hire.
These are the people who can verify visits in Sandata.
Who is all admin staff?
This is the maximum reimbursement of tuition for undergraduate course and graduate courses per calendar year.
What is $500?
This is the authorization service code that is used if a client is requesting medical escort for 1 day for over 5.75hrs.
What is S5135?
These are some of the reasons we complete an IR.
(4 answers required)
What is - member fall, abuse, neglect, exploitation, member hospital, concern with CG, etc?
This is the main difference between a DCW Lead and a CG.
These are the steps to deactivate a member.
What is create a CRM task, end the schedule in Sandata, and then deactivate the account in CRM?
When staffing a 24 hours shift starting 7am to 7am, this is how should the schedule should look in Sandata.
What is 7AM-11:59 PM then 12AM-7AM?
This is the amount of days of bereavement leave you receive for an immediate family, including examples of the people who qualify as immediate family.
What is 3 days of bereavement leave for the employers spouse, child, mother, father, brother, sister, grandparent, or parent of current spouse?
These are the people who need to approve per diem respite.
Who is Evelyn, Fern, or Aimee?