The Dealers Playbook
What dealership(s) offer a valet service?
Lincoln.
What are the Service hours?
M-T: 7:30am-7pm F:7:30am-6pm S:8am-4pm S:Closed
How do you schedule an appointment for Porsche?
You do not schedule any appointments for Porsche.
How far in advance should you request time off?
At least 2 weeks prior.
Where can you find all dealership information?
The Dealership Schedule document.
Where do we service Hummer vehicles?
GM.
When should night reports be done?
Within the last half hour before closing.
What times can you schedule diagnostic for Nissan?
8am, 9am, 10am, and 11am.
What should you do if you call out when you are scheduled to close?
Attempt to get your shift covered.
What do you do if someone is asking for anything sales related?
Send the call to Internet (ext. 2794).
What would you do with a Corvette customer?
Send all Corvettes appointments to Doug.
True or False: Closing shifts and Saturdays are optional for full timers.
False: Everyone is subjected to close or work a Saturday if needed.
What's the first step when scheduling a detail appointment?
Check the "Detail Customer List" document to check when the next available appointment is.
True or False: If you come in 5 minutes late, you need to stay an extra 5 minutes to make that time up.
True.
What should we do with DCJ calls?
Send down to Patrick or Sarah (ext. 2155 or 2156).
How do you go about scheduling a loaner for Audi?
Call down to check loaner availability.
True or False: Before leaving you must log out of your phone, turn off your computer, and shut your drawers/cubby.
True.
When can you double book for Nissan?
Between 8:30am and 11am M-F.
If you are scheduled to work at 7:30am, what is the latest time that you should be in the office.
7:25am.
What dealerships use XTime?
Audi, Volkswagen, Mazda, Hyundai, Lincoln, Kia.
True or False: We can do general maintenance on all Genesis vehicles.
False. We can only service 2017 and older Genesis vehicles.
Full-timers: What happens if you do not reach 40 hours for the week?
You must make up the time or use vacation time.
How many check engine lights appointments can you schedule for GM on a Saturday?
No more than 2.
What's the procedure if you need to leave the room and there are customers in the queue?
Clear the queue and ensure at least 1 other person is on the phone before leaving the office.
What would we do with a Toyota purchased at the Warehouse?
Schedule in Kia.