PR CODES
What PR code is 17787?
Are there any long term side effects of covid-19 vaccines? How do I know it is safe, when it hasn't been tested for more than a year?
Does Rite Aid have a vax appointment hotline?
No
Are all vaccines currently available in the United States effective at preventing COVID-19?
All COVID-19 vaccines are effective at preventing COVID-19.
What is the greeting to the Vax Agent Call Flow Script. ( IN FULL)
Thank you for calling the National COVID-19 Vaccination Assistance Hotline. My name is (Agent Alias) May I have your name please?
According to VAERS how many reports of fainting have been documented from the Johnson & Johnson Vaccine?
653 reports
What smartphone based tool allows you to use text messaging and web surveys to provide personalized health check-ins after you receive a COVID-19 vaccination.
V-Safe
How many adults in the United States have a disability?
26% or (1 in 4) or 60 Million
What tests are used to diagnose COVID-19?
Molecular & Antigen
What three pieces of information does the caller need to provide in order to find locations for vaccines?
Zip code
Age (over/under 65)
If they do/do not have internet access.
How do I relieve pain and discomfort at injection site?
Apply a clean, cool, wet washcloth over the area.
Use or exercise your arm.
What are two points to follow when you are dealing with a caller expressing stress, fear or anxiety?
1. Stay calm
2. Validate caller's feelings. Acknowledge concerns. Identify needs.
When was the FEMA Vaccine job aid last updated?
5/19/2021
Should I put a mask on my pet to prevent them from catching COVID-19?
Do not put a mask on pets. Masks could harm your pet.
What is the ElderCare Locator phone number and hours of operation?
1-800-677-1116 Mon-Fri, 9am-8pm ET
What over-the-counter medicines should I talk to my doctor about taking for any pain and discomfort that I may experience after getting vaccinated?
PR 17910
The National COVID-19 Vaccination Assistance Hotline is not authorized to diagnose, treat, prescribe, provide referrals, or otherwise give personal medical advice. You should always see a medical professional if you think you need treatment.
Do parents have to give permission or be present for their child to get vaccinated?
PR 17967
Each state and jurisdiction has its own laws related to the vaccination of children and adolescents. CDC does not regulate whether a parent's or guardian's permission is required or whether a parent or guardian has to be present for the vaccination of minors. To learn about the vaccination laws in your area, contact your local health department
What job aid do you use when a call is dropped or disconnected?
Dead Air and Returning Dropped Call Job Aid
COVID-19 is spread in what three ways?
Breathing in air when close to an infected person who is exhaling small droplets and particles that contain the virus.
Having these small droplets and particles that contain virus land on the eyes, nose, or mouth, especially through splashes and sprays like a cough or sneeze.
Touching eyes, nose, or mouth with hands that have the virus on them
True or false: You can schedule a COVID-19 vaccination online through these retailers?
CVS, WALMART, H-E-B, KROGER, PIZZAHUT
Correct response: FALSE
CVS , WALMART, H-E-B, KROGER, PIZZAHUT
What are the long-term multiorgan effects of COVID-19?
It can effect heart, lung, kidney, skin and brain functions. (MIS) & Autoimmune conditions.
Will my menstrual cycle be heavier after getting the COVID-19 vaccine? (PR CODE)
PR 17968
At this time, no studies have been published on changes to a person's menstrual cycle because of COVID-19 vaccination. The Vaccine Adverse Event Reporting System (VAERS), a national vaccine safety system co-managed by CDC and the U.S. Food and Drug Administration (FDA), has received reports of menstrual cycle changes, including heavier periods, early or late onset, and painful cramps.
What is the process of the nurse help desk chat?
CSR
SUPERVISOR
NURSE
List all the important ways to slow the spread of COVID-19?
Wear a mask that covers your nose and mouth.
Stay 6 feet apart from others who don't live with you.
Get a Covid-19 Vaccine when it is available to you.
Avoid crowds and poorly ventilated indoor spaces.
Wash your hands often with soap and water. (Use hand sanitizer if soap and water are not available)
What is the conduct search for appointment sources?(A) Offer Walk-Ins (Callers with No Internet) (B) Offer Hotlines (Callers with No Internet) (C)_________________?
Offer web vaccine appointment sources (Caller with internet)
What are the most common side effects from getting the COVID-19 vaccine? (LIST ALL)
Pain, Redness, Swelling, Tiredness, Headache, Muscle pain ,Chills, Fever, Nausea and or Diarrhea