AGENT
How many status does agent have?
6
How do you create a new case?
Click the suitcase with no letters on it?
Name the functions to create appointments?
A
SDL
SAC
DA
Who is the current president of CDK
Brian Krzanich
Along with whom did Bill Gates found Microsoft?
Paul Allen
How do you take next?
Click the icon that has the red check mark in and click take next.
Where can you find the the troubleshooting guide?
Under the Web> MISC
Name the functions used to create reports?
RPG
CRPG
What was the name of CDK before it became CDK?
ADP
What year did the first Iphone become available?
2007
How do you create fast responds in chats?
Right click agent and select personal respond.
How do you yank a case?
Click Desktop and then click yank.
Name the functionS used to create an RO?
RO
SDL
SAC
What are the 5 CDK Objectives
Deliver a Phenomenal Customer Experience
Deliver High Quality Performance
Innovation
Thinking like the Owner
Collaboration
Firefox, Opera, Chrome, Safari and Explorer are types of what?
Web browsers
How do you chat RSS?
Clicking the tool button and selecting Initiate Internal Chat
How would you open a case you closed by mistake?
Click Actions on top>
Click reopen task
Name the function use to change history of a closed RO?
SRO
What does CDK stand for?
The ‘C’ stands for Cobalt Digital Marketing, which was acquired by ADP in 2010. The ‘D’ references dealer services and the company’s 40 years of experience in the motor retail sector. The ‘K’ links to Kerridge Computer Company, the UK-based DMS supplier that ADP acquired in 2005.
An element of a culture or system of behavior that may be considered to be passed from one individual to another by nongenetic means, especially imitation.
Meme
If Agent breaks down what do you do?
Go home
How could you search for a list of cases you closed today?
Click the suitcase with the Q in front>
Select owner: Omar>
New Value: your name (chantelle_agyemang)>
Click Find
Name the functions used to change printer setups
SLF
UFO
As of June 2019, what is CDK's Shared Price
$48.5
In terms of computing, what does ROM stand for?
Read-Only Memory