CPW Template
What are the steps to get to a CPW tab?
Open ATLAS, Click Referral Tab, Click CPW Tab
What is CC 37?
No Match on Vehicle
Where can you find payments made on a claim?
What do you search for in KT for help with Recorded Interview Guides?
Commercial Claims | Interview Guide by Topic
When launching your Amazon Connect CCP You must use an Edge browser.
True or False?
True
What triggers a CPW?
Coverage issues/ concerns
CC 31/ 39/ 55 are ALL FATAL Coverage Codes
True or False?
False = CC 31/ 34/ 55 are ALL FATAL Coverage Codes
Who would be considered an Interested Party in ATLAS?
Insured Driver, Policy holder, Business Owner, Claimant
What would you search in KT for General information pertaining to claim handling in the state of Texas?
Claims | Texas Basics
When conferencing a call, once your second number is fully dialed, your original caller will automatically be placed on hold. What color will the call be displayed at this time?
Orange
Who's response is necessary prior to submitting a CPW?
Underwriting
What is CC33/57?
endorsement initiated prior to/after loss
How may ways are there to open/add an exposure to a claim and what are the steps?
There are 2 ways:
Open ATLAS -Click Actions Tab- Click New Exposures - Select appropriate Exposure
OR
Open ATLAS - Click Exposure Tab - Click Add New Exposure Tab
Is ILCA PRE-APPROVAL REQUIRED for the state of Florida in regards to an ROR?
NO but ILCA approval IS required to issue an ROR
Which statuses are reserved for use by other departments and not to be used by Claims associates?
Not Available, Busy, Sfdc-pending
What endorsement must be mentioned on the CPW if a suit is filed?
MCS90
What does OOR stand for and what triggers it?
Out of Rated State - Traveling outside of rated state
What does the acronym "Please Can I Eat Candy Apples" stand for?
Policy, Covered Auto, Insured, Exclusions, Conditions, Amendments or Endorsements
This article provides word tracks for adjusters when discussing coverage conditions with claimants and insureds.
Commercial Claims | Communicating Commercial Coverage Issues
You are documenting a new claim. The customer had to get off the line because the police arrived. What status should you be in while working this claim?
Wrap Up
What must be included on the CPW to validate the coverage decision?
Business Auto Policy Language
Who do we send an email to for coverage concerns and what is the email address to do so?
Underwriting - cccovreq@geico.com
Where can you set up an inspection for a vehicle?
AD Summary Tab
What article should we search in KT if a customer requests the call to be recorded?
Technical Claims Memorandum (TCM) | All States Confidentiality-Protecting Customer Privacy
When do we use the status of File Handling?
When we want to prevent incoming calls when working claims that need time to handle, including working Queue activities.