I eat culture for breakfast
This training is replacing In My Good Hands in 2020
What is Empathetic Communication Skills Training?
This team member now sees letter templates in their dreams, thanks to completing updates to 46 total loss forms and letters and eliminating 31 letters in August 2019
What is Amy Hendren?
This team member has established the comment tagging model for Closed Loop Feedback that is being leveraged beyond the Claims Organization
Who is Sherlissa Dukes?
This team member led the first virtual Agency Advocate Conference, which has helped to increase advocate expertise and their ability to effectively support agencies
Who is Elly Rankin?
This leader socialized and gained alignment to revise the CLF Best Practices to re-direct focus back to the original intent of the CLF Program
Who is Allison Misquez?
This training started in June and provides consistent standards for all claims employees
What is Claims Service Values?
This process involves eliminating and merging customer communications and letters
What is rationalization?
These three team members drank a lot of hot chocolate at the beginning of November
Who is Linh, Josh and Katie?
This document provides claims news such as how to support customers during a claim, Claims webinars, best practices and digital tools
What is the Agent Advocate News Letter?
This leader took a quantum leap in 2019?
Who is Becky Sztelle?
This team member led the QFC DOC Call-Out Test, promoting data-driven decision-making by conducting a test to determine if a costly customer touch point provides value
Who is Josh Robertson?
According to Simple Terminology, this is an action taken to quickly minimize existing damage and reduce any further damage
What is mitigation?
This team member provided a customer satisfaction view comparing products, Traditional Homeowners vs. House and Home
Who is Tia Collins?
This monthly event provides agents with specific information on a topic they have questions on
What are the Claims Webinars?
This leader has made us all say "Cheryl who?"
Who is Nicole Gordon?
This team member drove $59K in sales for the Branded Apparel Program between Allstate and Encompass
Who is Robin Jeng?
This team member standardized Email signatures across Claims
Who is Kevin Meyer?
As the Customer Service Values rolled out, this team member found an opportunity to integrate the values into J.D. Power claim studies to improve results
Who is Katie Nestle?
This newest member of Customer Experience will be the product owner for self-service and e-signature
Who is Tita Palmer?
This leader provides support, beyond the day-to-day work, by creating a work environment that encourages personal and professional growth. Work/life balance isn't just a term that is talked about. This leader embodies it. Beyond the office, she is the matriarch of her family, active in her community and encourages health-living through eating right and exercising. This leader does it all!
Who is Linh Lawler?
Thank you for all that you do!
From the east coast, to the west coast, this person traveled the country to lead the Claims Service Values in-person workshops
Who is William 'Jarvis' Jarvis?
This product will house 100% of automated communication such as emails and text campaigns in the near future.
What is Freyja?
This program revised best practices in 2019 to focus on the root causes of customer dissatisfaction during their claims experience
What is Closed Loop Feedback?
This portal provides agencies with more transparency into the claim processes & what their role is within the customer's claim experience.
What is Gateway?
This leader puts the customer at the center of everything that they do
Who is ALL OF US :)