Cultural Competency
What is the definition of cultural humility?
Cultural humility is a lifelong commitment to self-evaluation and learning about diverse cultural identities.
What is implicit bias?
Unconscious attitudes or stereotypes that influence decisions and interactions.
What is the primary role of a case manager?
To assess, plan, coordinate, and monitor client services.
What is the ethical principle of autonomy?
Respecting a client’s right to make their own decisions.
What is an effective way to build rapport with a new client?
Active listening, showing empathy, and validating their experiences.
Why is cultural competence important in mental health services?
It helps providers understand, respect, and adapt to clients’ diverse backgrounds, improving engagement and outcomes.
How can professionals reduce implicit bias in their work?
Through self-reflection, ongoing education, and actively seeking diverse perspectives.
Why is documentation essential in case management?
It ensures continuity of care, legal compliance, and accurate tracking of client progress.
What should a QPP-MH do if a client asks for personal contact outside of sessions?
Maintain professional boundaries by politely declining and reinforcing service limitations.
What is the purpose of motivational interviewing?
To help clients explore and resolve ambivalence about making changes.
What is an example of a culturally responsive intervention?
Asking clients about their cultural background and preferences before assuming their needs.
What is the difference between a stereotype and a bias?
A stereotype is a fixed, generalized belief about a group, while a bias is a preference or prejudice that influences actions.
What is the best way to advocate for a client’s needs?
Understanding the client’s preferences and connecting them with appropriate services while addressing barriers.
If a client shares confidential information about harming themselves or others, what is the ethical response?
Report it immediately to a supervisor or crisis intervention team while following legal and ethical guidelines
How can a QPP-MH encourage a client to participate in skill-building activities?
By making activities relatable, using encouragement, and setting small achievable goals.
What is one strategy for addressing language barriers in client interactions?
Using a professional interpreter or culturally adapted materials instead of relying on family members to translate.
What is an example of a harmful stereotype in mental health care?
Assuming all individuals from a specific cultural background experience the same mental health challenges.
What is an example of a challenge in case management, and how can it be resolved?
A client refusing services—case managers can use motivational interviewing to explore concerns and encourage engagement.
Can a QPP-MH accept a small gift from a client? Why or why not?
Generally, no. Accepting gifts can create ethical dilemmas and compromise professional boundaries.
What is a common barrier to client engagement, and how can it be addressed?
Lack of trust—addressed by consistency, patience, and respecting the client’s pace.
How does implicit bias impact client interactions?
It can lead to misjudgments, misdiagnoses, or a lack of culturally appropriate care, affecting client trust and engagement.
What role does privilege play in bias?
Privilege can create blind spots in understanding the challenges faced by marginalized groups, reinforcing biases.
What should a case manager do if a client’s needs change suddenly?
Reassess the client’s situation, update the service plan, and coordinate necessary adjustments.
A client refuses to take prescribed medication, but their condition is worsening. What is the best approach?
Respect their autonomy while educating them on the potential risks and exploring alternative interventions with their care team.
How can a QPP-MH help a client struggling with social anxiety in group settings?
Gradual exposure techniques, role-playing interactions, and providing a supportive environment.