RTA
Maintenance/Assets
Kainga Ora
SPE
Tenancy complaints
100

Landlords can access the property with correct notice between what hours?

8am-7pm

100

How do you raise a maintenance job?

Create a service request 

100

What year did HNZ change to Kainga Ora

2019

100

What % is the SPE for succesuful support to settle actions?

85%

100

Can you action anonymous complaints? True/False

False - to issue a notice or take tribunal action we need witness statement or person willing to be a witness at the tribunal.

200

What is the minimum notice to enter a property for necessary repairs

24hrs 

200

Who is the Manager - Maintenance commercial contracts Auckland

Fraser Park

200

who is the board chair

Simon Mouter

200

Percentage of new debtors with a repayment arrangement in place within 21 days of rent overdue

75%

200

How many days to acknowledge a serious DB incident

1 day for serious incident 2 days for all others

300

Under Healthy Homes the heat source needs to heat the main living area up to what temperature?

18 Degrees 

300

What type of service request do you raise for a pre vac

VSC

300

What does the CEP stand for (not central east placements)

Customer Experience and Practice

300

Percentage of reported incidents of disruptive behaviour where a decision on appropriate action occurs within 15 working days

90%

300

If submitting for a sec55 termination under DB what other notice would you also issue?

Sec55a

400

Under what section of the RTA speaks to quite enjoyment?

Section 38

400

Following a Void if works are required to still be completed what stage are these completed under?

Stage 3- Stage 1 is pre void i.e rubbish, pest control, stage 2 is all repair works, and stage 3 is any outstanding work which doesnt impact the tenant i.e minor repairs

400

What year was the first state house built

1905 these were for inner city workers

400

What is the Percentage of customers who are satisfied that their interactions with Kāinga Ora are culturally appropriate SPE

75%

400

What are the key details required to issue a sec55a notice?

Time/Date
connection to tenancy
persons involved
The incident
Caused Alarm, distress or nuisance more than minor

500

What is Section 55aa termination for?

Section 55aa, is a termination when a tenant assaults the landlord and the Police charge the tenant. This allows the landlord to issue a 14 day termination notice

500

How many new valid work controls recently were announced (double points if you can name them)

7 - Electrical, Plumbing, Heating, Curtains, Cleaning, Pest Control and Roofing

500

immediatley following world war 2, how many state houses did the govt build per year

10,000

500

Percentage of successful applications to the Tenancy Tribunal for tenancy termination due to disruptive behaviour

90%

500

What notice can the council issue to tenants with excessive dog barking?

Non abatement notice (NAN) requires the owner to control the dogs barking