RTA
Landlords can access the property with correct notice between what hours?
8am-7pm
How do you raise a maintenance job?
Create a service request
What year did HNZ change to Kainga Ora
2019
What % is the SPE for succesuful support to settle actions?
85%
Can you action anonymous complaints? True/False
False - to issue a notice or take tribunal action we need witness statement or person willing to be a witness at the tribunal.
What is the minimum notice to enter a property for necessary repairs
24hrs
Who is the Manager - Maintenance commercial contracts Auckland
Fraser Park
who is the board chair
Simon Mouter
Percentage of new debtors with a repayment arrangement in place within 21 days of rent overdue
75%
How many days to acknowledge a serious DB incident
1 day for serious incident 2 days for all others
Under Healthy Homes the heat source needs to heat the main living area up to what temperature?
18 Degrees
What type of service request do you raise for a pre vac
VSC
What does the CEP stand for (not central east placements)
Customer Experience and Practice
Percentage of reported incidents of disruptive behaviour where a decision on appropriate action occurs within 15 working days
90%
If submitting for a sec55 termination under DB what other notice would you also issue?
Sec55a
Under what section of the RTA speaks to quite enjoyment?
Section 38
Following a Void if works are required to still be completed what stage are these completed under?
Stage 3- Stage 1 is pre void i.e rubbish, pest control, stage 2 is all repair works, and stage 3 is any outstanding work which doesnt impact the tenant i.e minor repairs
What year was the first state house built
1905 these were for inner city workers
What is the Percentage of customers who are satisfied that their interactions with Kāinga Ora are culturally appropriate SPE
75%
What are the key details required to issue a sec55a notice?
Time/Date
connection to tenancy
persons involved
The incident
Caused Alarm, distress or nuisance more than minor
What is Section 55aa termination for?
Section 55aa, is a termination when a tenant assaults the landlord and the Police charge the tenant. This allows the landlord to issue a 14 day termination notice
How many new valid work controls recently were announced (double points if you can name them)
7 - Electrical, Plumbing, Heating, Curtains, Cleaning, Pest Control and Roofing
immediatley following world war 2, how many state houses did the govt build per year
10,000
Percentage of successful applications to the Tenancy Tribunal for tenancy termination due to disruptive behaviour
90%
What notice can the council issue to tenants with excessive dog barking?
Non abatement notice (NAN) requires the owner to control the dogs barking