MEDALLIA
What does NPS stand for?
What is Net Promoter Score
Customer service is everything. Do the little things, as well as the big things, that surprise people. Create a great impression and make every interaction stand out for its helpfulness. Deliver the “WOW” factor that turns customers into raving fans
What is White Glove Service
Truly hearing the customer's issue rather than just waiting to talk.
What is Active listening
Customer says my door is red when it should be blue
Who is the IPM
DG Means
Double Hung Window
What is our current NPS Score as of 3/3/2026?
What is 80.8
This is our first fundamental. It's also the name of a Spike Lee Movie
What is Do the right thing.
The art of understanding and acknowledging a customer's feelings before finding a solution.
What is Empathy
Customer tells you why they are not going to give us a 10.
Who is the retention department
What does JIP mean
What is Job in progress
What score is needed to be considered "Green Diamond?"
What is 85
Strive for excellence and take pride in the quality of everything you touch and everything you do. Don’t settle for “good enough.” Master your craft. Stay on top of the little things. Pay attention to the details and do it right the first time.
What is being a true Professional
The first step an agent must take before placing a customer on hold.
What is Ask for permission
There is a missing Json file
Who is the PC
What does RBA stand for
What is Renewal By Andersen
How many Green Diamond award did RBA Charlotte recently win?
What is 3
Follow our operating procedures to ensure consistency and high performance. When you see opportunities for process improvement, recommend them so that new and better standards can be established for the benefit of everyone.
What is Using Best Practices
If you don’t know the answer, you should never do this.
What is guess
The order is an NSPR.
Who is order processing
Free Space
You Win
This is the NPS score that we ended 2025 with.
What is 86.3.
Who is in first place on the Fundamentals Leaderboard.
Who is Paul Dobson
Free space Congrats!
500 pts for you!
Your 5/9 login is not working
Who is J5
How many months last year did we score a 90+ communication score?
What is 4
The last Fundamental is...
What is Keep things fun.
Before answering the phone or making a call, you should do this first.
What is Smile
Customer says the crew left a ladder at their house
Who is Hebert or Tarbell
NSPR Means
What is non standard product request