DTMS
What are the 5 Life Lessons (in order)?
Be Honest, Work Hard, Have Fun, Be Grateful, Pay It Forward
How do we define Integrity?
We are honest, fair, and do what we believe is right.
What are the 3 E's?
Energy, Excitement, Enthusiasm
Are Original Equipment wheels hub-centric or lug-centric?
Hub-centric
What does BOPIS stand for?
Buy Online, Pick-up in Store
What are Our 4 Brand Dimensions?
Can-Do Attitude
Unexpected Experience
Low Prices, More Choices
Trusted Experts
How do we define Our People?
Our strength comes from caring for and helping one another.
What do we ensure Our Customers understand about the tires and wheels we sell?
That we will not be undersold
What are the two types of weights we use for balancing a tire?
Clip-on weights and tape weights
When a BOPIS customer arrives without an appointment, they are pulled into the...
Next Available Bay
What is Our Brand Promise (as supported by our Brand Dimensions)?
We promise that when you work for or do business with us, you will experience caring people doing the right thing.
How do we define Our Customers?
Every day we must earn the right to call them our customers.
What are Our 3 Core Fundamentals?
Earn the Visit (ETV)
3 Phase Customer Experience Strategy (CES)
Perfect Service Experience (PSE)
What does the drop center of the wheel do for the tire during mounting?
Alleviates the size of the wheel so the tire can fit on
How does a customer receive the Pit Stop Experience?
By placing a BOPIS order and creating an appointment.
What is Our Overall Strategy?
How do we define Growth?
We seek to gain and share knowledge, innovate, achieve results, and open stores.
What are the 3 Phases of Our Customer Experience Strategy (CES)?
1. Build the Relationship
2. Empower the Customer
3. Personalize the Recommendation
Why must TPMS sensors be rebuilt every time a tire is mounted or re-mounted?
The exposed pieces wear down and go bad due to exposure.
(Cap, Core, Body for Rubber Valve Stems, Hex Nut and Grommet for Aluminum Valve Stems)
What does our Journey Tracker do for Our Customers?
Provide a real-time update on the service of their vehicle.
What are the 5 Gauges in which we measure our success?
Happy Employees, Happy Customers
Sell More, Sell Better, Manage Expenses
How do we define Attitude?
We are passionate about having fun, giving our best, working safely, and sharing in our success.
What 5 Components make up The First 45?
World Class Greeting
Thank or Apologize
Manners/ Be Bruce-Like
Address the Immediate Need
Actively Listen to Serve
What role does the rib of the tire (the part of the tread that runs continuously around the tire) play?
Improves stability and maintains constant contact with the road
What does the BOPIS pick-up person need to bring with them in order to get their tires installed?
Their ID (pick-up person and ID must match)