Empower
Where you find information about a hotel
What is hotel facts?
Email address currently on account
What is Column A?
Number of reservations divided by number of calls taken.
What is conversion?
This room is where you would post empower errors.
What is Empower error reporting room?
POMS Disposition for someone attending a funeral
What is it an 'Inappropriate time to ask'?
What is a cluster code?
You would verify this to make a paid reservation on an account.
What is first and last name on the account?
These are also called Gatekeepers.
What is transfer rate and productivity?
This room is where you would post schedule adjustments.
What is MyPlace Canada Schedule Support room?
This POMS must be offered to all callers.
What is Allianz?
Travel agent number.
What is an IATA number?
You would verify this to make a points reservation.
What is something from Column A and B?
Average amount of time spent on a call.
What is AHT?
Where you would look to see who is MOD.
What is MOD update room?
What is MyPlace Management communications room?
This POMS can only be offered to the actual Member.
What is CHASE?
You use this to look up our Bonvoy Members
What is guest lookup?
You look up a reservation using last name, check in date and hotel. What must be verified before modifying the reservation.
What are the last four digits of the credit card used on the reservation?
Minimum standards for conversion.
What is 85%?
Where you would interact with your fellow teammates.
What is your team room?
This POMS can be offered to either the Spouse or the Member.
What is MVC?
The fastest way to navigate to different tools you need during your shift.
What is Quick Links?
Who can book a points reservation.
Who is anyone that can pass account security?
This metric measures how you do at adhering to your schedule.
What is productivity?
Before messaging someone you would look at this.
What is there teams status?
You would get this when a guest says yes.
What is an incentive?