Cleanliness
Name One Area that needs to be Cleaned multiple times a day.
Vestibule Rug
What Is the correct way to answer the phone?
"Veterinary Emergency Group. This is _Y/N__. How can I help you?
What are the Three Financing options?
Care Credit
Scratch pay
Affirm
How many hours Prior to your shift Should you contact Management if you are Going to be absent or more that 30 minutes Late for a shift?
2 Hours Prior to the start time of your shift.
What does CEC Stand for
Customer Experience Coordinator
True Or false: Does the Floor Get Mopped with Fabuloso.
False! Rescue
Who Should you Transfer the call to if The Owner has concerns'Regarding Price or any medical Questions
The Doctor
True or False: Care Credit Does a hard credit check?
True
If You are going to be late for a shift who should you contact
You should contact your team via workplace.
Who should you contact If inventory in reception is low?
Daniela
Should Rescue be mixed with other products like Bleach?
No other products are needed and mixing chemicals can be dangerous. Rescue when combined with bleach can cause a harmful and potentially fatal chemical gas reaction creating mustard gas.
What are the three Sections of the Follow up Spreadsheet ?
Checked Out
In Progress
Hospitalized
True or False
Affirm is Hospital Specific
False.
Do Attendance & No Call No Shows Expire?
They DO NOT Expire
How often should the mail be checked?
Daily
What Shifts count the cash Box?
AM and PM
True or False: Do all Phone calls need yo be logged
True: For quality assurance purposes all calls must be logged
True or false you need a specific amount when applying for Scratch Pay?
True
After how many hours is your shift deemed No call, No Show?
2 Hours
Where can you find the "Hospital Evacuation Plan"
SHTF Binder