CEER LOG

Allegation Type

100

Passenger alleges he and his husband were treated differently

LGBTQ+

200

The stewardess embarssed me when they said I had to purchase another seat

Size

300

They change my seat without my permission and I think it was because I was wearing a Hijab

Religion

400

My family who are black were not allowed to board but they allowed a white family to board in our seats

Race

500

"Is this how you treat people with children! Is this the reason why you are screaming at us?"

Irregular

Station/Base

100

I was flying from Boston to Charlotte and they made me check my bag at the gate before departure

BOS

200

My flight was delyed and when I called the call center the person was extremely rude and made racists comments

HDQ

300

I was traveling home from London and before I boarded someone stopped me and asked me invasive and inapropriate questions, I feel I was singled out by the way I look

LON

400

I was flying from Chicago to Fort Wayne and one of those smaller aircraft and the flight attendant who supposed to serve me purposefully ignored me because of my race

ZZZ

500

I was flying from Dallas/Fort Worth to Los Angeles. I'm a person of color and the white flight attendant was rude and made unprofessional and boarderline racist comments to several passengers

Unknown - We would need to know what station first! we must look up the correct crew - IN Crewfinder

Service Issue

100

Passenger alleges FA would not assist in helping stow her bag because she was a female

Lack of Service

200

Passenger allege the gate agent made a derogatory comment about an elderly couple

EE Behavior/comment

300

Passenger was not allowed to board after showing up 5 minutes before departure but saw other passengers of a different race board

Denied Boarding/Late to Gate - 15 min cutoff

400

Passenger alleges that the flight was delayed 5 hours waiting for the crew, and then cancelled due to the crew timing out

Operations

500

I was flying back from London in coach and when I went to use the restroom in the business class the flight attendant did not allow me but allowed other people I was seated by. I believe this was done because of my nationality

Lav Issues

Incident Location

100

I purchased a day pass and was denied boarding into the club because they said it was full - It did not look full to me, I believe it was due to the color of my skin

Admirals Club

200

When I called about myb canceled flight, "I was transferred to the Spanish Desk, but I don't speak Spanish." This was done just because of my last name?

Reservations

300

"The FA ignored me while serving the meals!"

Onboard/Flight Service

400

"When we attempted to check in our golf bag at the Kiosk the agent asked the contents of their golf bag."

ATO

500

"After scanning my boarding pass, he told me that I needed to put on a different shirt because my sweatshirt had inappropriate language."

Gate

Category

100

"They would not check my bags at the counter, but assisted other passenger that didn't match my skin color!"

Airport Activity

200

"We are Jewish, and the Kosher we ordered was not available during meal service although we ordered 4-days in advance on AA.com."

Food / Beverage

300

Passenger alleges that they did not receive a hotel or meal voucher like other customers who were in a different line for same cancelled flight

IROPS Handling

400

Stewardess on the plane was very rude to my family and nice to other ones.

FA activity

500

"The woman sitting next to me made homophobic remarks towards me!"

Other Pax Behavior