The Retreat
Aqua-Class
Verbiage
Which Ship Am I?
Quality and Assurance
100

Which staterooms are considered to be "The Retreat Class"?

Sky Suites and above.

Examples: MS, S2, S1, SS, AS, CS, SG, HS, RS, EV, PS, IC

100

What are the AquaClass categories?

A1, A2 & XA.

100

What do we call our staterooms that have a balcony?

Verandah

Edge Series - Infinite Verandahs

100

Being built in 2000, I am the oldest ship in Celebrity's fleet.

Celebrity Millennium 

100
T/F - Call back number should be one of the first questions asked on the call?

True - Please always ask for a call back number.

200

What is the most prestigious suite in The Retreat Class?

Iconic Suite (IC)
200
T/F - Guest booked in AquaClass get complimentary access to Luminae?

False - Complimentary access to Blu

200

Do we sell insurance?

No, we sell "Travel Protection" or Cruise Care.
200

We are the oldest series of ships, we are only four ships. 

Millennium Series

MISC

Millennium 

Infinity

Summit

Constellation

200

What is considered Revenue Generation?

All items in which can be booked on IBT.

Specialty dining, Shore excursions, transfers, Wi-Fi packages, Beverage Packages, Spa packages.

Advising on Future Cruise Desk on their cruise

Celebrity App to book excursions etc.

300

What is included in The Retreat Experience?

Suite accommodations: The Retreat includes all suites
Private restaurant: Luminae at The Retreat
Exclusive lounge: The Retreat Lounge (or Michael's Club, on non-revolutionized ships)
Exclusive sundeck: The Retreat Sundeck (on Edge Series and revolutionized ships)
Dedicated team of attendants, concierges, and butlers
Luxury amenities - learn more

Newly added amenities*:

  • Premium drinks
  • Premium Wi-Fi
300

T/F - AquaClass staterooms are on the lower decks with obstruction views.

False - AquaClass staterooms do not have any obstructions, usually are higher decks onboard the ship.

300

Rooms onboard the ship are called?

Staterooms, not cabins.

300

My inaugural voyage was November 23, 2008. I am the first of my series and debuted after my sister, Celebrity Constellation.

Celebrity Solstice

300

A guest is calling to cancel their reservation due to a serious medical condition. They are in 100% penalty. They sound frustrated. Do we proceed with the cancellation or do we show empathy and see what we can do on our end?

Show empathy, they might be going through a tough time in their life. Let's see if an exception can be made.

400

Why is the Aqua Sky Suite different from all the other suites?

Best of both worlds! 

All amenities of AquaClass (Sea Thermal Suite, Blue etc)

All amenities of The Retreat (Retreat Sundeck, Lounge, Luminae etc.)

400

Party #1 has AquaClass A1

Party #2 has Concierge Class C1

Are both parties able to dine at Blu? Even if there is an upcharge?

Only AquaClass guest can dine at Blu.

400

Ship or boat?

Ship

400

What are all of the Solstice and Edge Series ships?

Celebrity:

Solstice, Equinox, Eclipse, Silhouette, Reflection

Edge, Apex, Beyond, Ascent, Xcel


400

How should your introduction start?

“Thank you for calling/choosing Celebrity Cruises. My name is (insert your name). Who do I have the pleasure of speaking with?”

500

Which suites are premium suites and which include complimentary special dining?

  • Iconic Suite
  • Edge Villa
  • Reflection Suite
  • Penthouse Suite
  • Royal Suite
  • Signature Suite
500

Party #1 RS Party of 4

Party #2 A2

Can both parties dine at Luminae and Blu?

Yes, AquaClass can be invited to dine at Luminae for an upchrage.


Yes, Retreat Guests can dine at Blu complimentary (if available).

500
What are all the sides of the ship called?

Port Side - Left

Starboard Side - Right

Forward - Front

Back - Aft

500

We are rated four stars by Forbes Magazine.

Celebrity Ascent

Celebrity Apex

Celebrity Millennium

Celebrity Flora

500

What leads to a critical impact?

Misinformation - Financial or incorrect information.

Incorrect transfers

Failure to identify the booking correctly.

Failure to attempt the callback if line is disconnected can earn a Critical Impact for lack of follow-up.

Failure to remark significant parts of the conversation will result in earning a Critical Impact.