Show:
Proper Documentation
IBT Purchases
Stateroom Category
General Information
Quality and Assurance
100

Open-Loop sailings, what are the proper documents needed in order to set sail?

Passports is required for all citizens of all countries. 

100

Is the Persian Garden only for 15 minutes?

No, Persian Garden are day passes. The 15 minutes are only place holders. 

100

Can categories  IS, DI, DV, ES, SV, SC, PO, DO qualify for one category upgrades? If so, to which?

None of these categories are applicable to qualify under the Captain's Club upgrade.

100

What is the Magic Carpet and what floors does it stop on?

  • The Magic Carpet?is both the best way to take in spectacular views and the most exciting place to be. By changing function and location, it provides an incredible array of visual perspectives and a distinct experience on every deck it visits. 
  • Capacity: 71
  • Equals the size of a tennis court
  • Reaches heights of 13 stories above the ocean and transforms into several different venues at various decks
  • Deck 16: Unwind with handcrafted cocktails and the most incredible views
  • Deck 14: Savor our Dinner on the Edge experience or enjoy drinks and comfortable lounge seating next to the pool area.
  • Deck 5: New menu features cocktails, sushi rolls, and seafood
  • Deck 2: Step seamlessly aboard our luxurious Edge Launches
100

T/F - As we transition over to Consumer Outreach, is asking for a call back number required?

**Extra Points** What is the latest requirement we have to 

False, a call back number is no longer required but recommended.


Muster 2.0 Drill is required to be mentioned before finishing the call.

200

Closed-Loop sailings: Is a drivers license enough to set sail? 

If not, what are the proper documentations in order to sail on a closed-loop sailing?

Passport.

If the guests do not have passports - An enhanced driver's license AND birth certificate. Original Copies.

 

200

Dinner On The Edge, when purchasing on IBT - Is this a place holder?

Yes, the place holder is usually in the mornings. Reservations can be made once onboard.

200

When doing a Captain's Club upgrade, does a P1 to an E3 qualify as a one category upgrade?

Yes.


http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=10846#One_Category

200

How many days before sailing does check-in open?

45 days prior to sailing.

200
Are we required to offer additional assistance before ending a call?

Yes, we must always offer additional assistance.


300

Jimmy Smith and Sara Johnson (recently married to Smith) are sailing on a cruise in two months. However, Sara's drivers license has Smith as her last name and passport only has Johnson. What are the proper documents Sara needs to bring?

If it does not as a result of marriage or divorce, guests will need to provide their state, county or province issued marriage license or divorce decree. Guests who legally change their name will need to present a court document.

300

What are the approved exceptions for not purchasing a beverage package?

  • Children 12 years old and under: will NOT be required to purchase a >Non-Alcoholic drink package.
  • Teens – A Non-Alcoholic drink package will be added.
    • 13 - 17 years old (Europe, Asia, Australia)
    • 13 - 20 years old (USA)
  • Pregnant guests – A Non-Alcoholic drink package will be added.
  • Recovering alcoholic, religious request, or medical issue that doesn't allow guests to consume alcohol. – A Non-Alcoholic drink package will be added.
300
Are categories P1 and P2 considered to be obstructed on our Edge series ships?


**Extra Points if you can find the minimum and maximum percentage**

Yes, a minimum of 25% and maximum of 50%.


http://new.intranet.rccl.com/dept/reservations/documents/Obstructed_View/Edge_photos.htm

300

What is the Extend Your Stay program?

The Extend Your Stay program allows guests of The Retreat the flexibility of staying onboard longer on disembarkation day in certain ports. This service allows guests to conveniently store their luggage, access to public areas, lunch, and relax before their departure.

300

Which is the proper way to quote a guest?

Option #1 - Your total is $2,500 plus taxes and fees of $500, which brings your total to $3,000.

Option #2 - Your grand total including taxes and fees is $3,000.

Option #2 - Your grand total including taxes and fees is $3,000.

We MUST provide grand totals including taxes and fees. Effective immediately.

Failure in doing so, will result in a Critical Impact.

400

Which states have a U.S. EDL (United States Enhanced Driver's License)? 

Michigan

Minnesota

New York

Vermont

Washington State

400

A Retreat guest is inquiring on a Retreat Lounge in CocoCay, Bahamas. Do we have a dedicated section for Retreat guests in CocoCay?

No, we do not. This is only onboard, where we have The Retreat Sundeck and Retreat Lounge. 

400

Is stateroom 6242 on Celebrity Edge obstructed?

If so, by how much?

6242 

Category E3 

50% Obstruction

400

Which two ships did Celebrity Cruises sell? 

**Extra Points**

Which company will they join?

Celebrity Xploration and Celebrity Xpedition

Lindblad Expeditions

400
What is the correct way to address a caller?


Hi __________. How may I assist you?

Hi Mr./Ms./Mrs._____________ How may I assist you?

Option #2 

Hi Mr./Ms./Mrs._____________ How may I assist you?

Do we need to address the caller by their last name?

500
On a U.S. domestic sailing, can EDLs be used as a single form of documentation (instead of both birth certificate and picture ID)?

True.

http://new.intranet.rccl.com/tools/InfoseekerArticleAdministration/showMemo.aspx?mid=10749#Bridging

500

WhichRums are included in the Classic Beverage Package?


Which Rums are included in the Premium Beverage Package?

Classic: 

  • Rums: Bacardi, Captain Morgan’s, Malibu, Myer’s and Wray & Nephew

Premium: 

  • Rums: Bacardi 8 Años, Brugal 1888, Brugal Añejo, Bumbu Rum, Flor de Caña, Gosling’s and Pyrat XO
500

What is the difference between an E2 and P2?

E2 - Infinite Verandah

P2 - Porthole Verandah (Traditional Verandah)

500

If a guest who booked their cruise with VacationsToGo for their first sailing and then booked another cruise onboard. Which agency will the second sailing fall under? VacationsToGo or Vacation Planner USA?

VacationsToGo

500

Which is the correct way to verify a Direct Guest/ CO booking?

Caller must provide either:

Booking number AND First and Last name.

                          OR

Ship and complete sail date including the year and first and last name.