Smart customer service
A customer shopping for a new tractor, and wants to add extra warranty?
What is Lowe's Protection Plan (LPP)?
Customer is eligible for $20 delivery fee for MLPR
What is platinum status
BOB
What is Bottom of Basket?
How many points of contact is needed on a ladder
What is 3?
5% off or 6 months no interest
What are your options with making a purchase over $299 with a Lowes Card?
Thank
What is the T in smart customer service?
This pro specialist has the top sales per hour
Who is Linda Parker?
RED
What is read each description?
Two associates loading product that is over 75 pounds
What is a team lift?
DIY
What is MyLowesRewards
Finding a customer before they need help
What is the S in SMART?
Who is Mitch?
LISA
What is Look Inside All?
What tiers do we receive safety celebrations
What is 90,180 and 365 days?
Pro
What is MyLowesProRewards
A customer is buying some appliances and the assoicate makes sure they are also buying all the correct power cords with it as well.
What is the A in SMART Customer Service?
A customer wants to get the 20% discount in paint, how much do they have to spend
What is 3k
What is Scan All Merchandise?
Lowe's Lease to Own
What is another option besides credit that can be offered to the customer?
Reviewing that the customers needs were met.
What is the R in Smart?
Minimum spend needed for MVD
What is $2000
BTB
What is Basket to Basket?
Hank says these prevent so many accidents a year
What are Lowe's safe gloves?
Estimating purchases with monthly payments
What is selling with the credit calculator?