Show:
Staterooms
Ships
Captain's Club
Promotions
Cancellation/Reprice
100
Travel partner Samantha is calling to booking an infinite verandah without any obstructions, which category can we offer Samantha with?

E1, E2

100

Which is the oldest ship in the Celebrity fleet? (Ship and code)

Celebrity Millennium (ML) 

100

What is the entry level before sailing Celebrity for the first time?

Preview

100

For this promotion, the guest must show proof by providing their government issued ID. 

Local Luxury Rate (Resident Rate)

100

If a guest with a refundable deposit wants to cancel before their final payment date, how much will they be receiving? 

Their refundable deposit.

200

Which are the obstructed categories on the Edge Series?

E3 & EX

200

Which is our newest ship? (Ship and Code)

Celebrity Ascent (AT)

**Celebrity Beyond (BY) - Acceptable

200

If a guest is Diamond/ Diamond Plus on Royal Caribbean, what level in Captains Club are they?

Elite 

200

Promotion that does not include any perks, is only on for a certain amount of time but does have very good prices. Once it's gone, it's gone!

Exciting Deals

200
A guest calls in to change their ship and sail date after final payment. Is this possible, if so what can we do?

No, this will count as a cancellation with penalty.

300

In The Retreat, what is the most prestigious and entry level suite?

Most Prestigious - Iconic Suite (IC)

Entry Level - Sky Suite (S3) or (W)

300

Which is the name of the ship that came out after the Millennium Series? Ship, Code (Year for BONUS POINTS)

Celebrity Solstice (SL) 2008

300

What is the highest level in the Captain's Club and how many points do you need?

Zenith
300

This promotion includes perks.

ALL INCLUDED

300

A guest wants to cancel the 2nd guest on their reservation and add another guest 10 days before their sailing. Is this possible?

Yes, as long as the manifest has not been sent out yet. (Usually 3-5 days before).

400

What are The Retreat amenities?

OFFERED FOR EVERY SUITE:

  • Personalized Butler service
  • Dedicated concierge
  • Flexibility to dine wherever you choose: Luminae, main restaurant, or in your suite
  • Complimentary 24-hour in-suite dining, including full breakfast, lunch, and dinner
  • Preferred seating in specialty restaurants
  • Complimentary welcome bottle of champagne or sparkling wine
  • Complimentary in-suite espresso and cappuccino
  • Fresh fruit delivered upon request
  • Reserved theater seating on Evening Chic nights
  • Celebrity's eXhale® bedding, featuring plush duvets, 100% pure cotton sheets, and a pillow menu to customize your night's sleep
  • Premium bath amenities
  • Plush bedroom slippers and 100% cotton bathrobes
400

Which year did Celebrity Edge debut? 

2018

400

T/F Zenith Members receive complimentary Premium Beverage Package and unlimited WIFI package as part of their tier benefits? 

True - Zenith members will continue to receive the Premium Beverage Package - and unlimited streaming Wi-Fi - at no additional cost. 

400

Lowest available fare, excludes AquaClass and The Retreat?

No Perk Rate

400

Ralph is traveling to Seattle, Washington and his flights were delayed. He purchased his flights on his own and wants to know what we can do to assist him?

Unfortunately, if he did not book Flights By Celebrity, we have no control over his booked flights. Contact ETT and will appear as a "No Show".

500

What are the premium suites and what amenities do they include?

EXCLUSIVE SERVICES & AMENITIES FOR SELECT SUITES - INCLUDED WITH SIGNATURE, ROYAL, PENTHOUSE, EDGE VILLA, REFLECTION, AND ICONIC SUITES:

  • Premium Drinks
  • Premium Wi-Fi
  • Complimentary bottled water, soda, and beer stocked daily
  • Unlimited lunch and dinner in all specialty restaurants (Excludes a la carte items and special events. Le Voyage (dinner, regular menu) is complimentary for Top Tier Suite; Le Voyage Tasting Menu and Chef’s Table are not.)
  • Two complimentary bottles of premium spirits
  • VIP canapés
  • Complimentary laundry service (twice per cruise)
  • Priority luggage delivery
500

Name all of the Celebrity Ships

Millennium 

Infinity

Summit 

Constellation


Solstice 

Equinox

Eclipse

Silhouette

Reflection


Edge 

Apex

Beyond

Ascent

Edge 5



500

List all the levels of the Captain's Club (from entry level to highest level possible).

Preview

Classic

Select

Elite

Elite Plus

Zenith

500

Book on select Europe sailings and receive OBC verandas and above!

Europe OBC Offer


$50 USD of OBC

500

What is our cancellation policy for 5 nights or longer?

5 Nights or longer
including
Holiday Sailings** & CruiseTours***

90+     No charges
89-75  25% of total price (taxes & fees excluded)*
74-61   50% of total price (taxes & fees excluded)*
60-31    75% of total (taxes & fees excluded)*
30 or less    No refund except for taxes and fees