Ops/ Visual/ Omni/BOH
WHAT IS THE RETURN POLICY ?
PURCHASES CAN BE RETURNED OR EXCHANGED IN ANY CELINE FREE-STANDING STORE (NO DEPARTMENT STORES OR WHOLESALE DISTRIBUTORS) WITHIN 14 DAYS. PAYPAL PURCHASES CANNOT BE EXCHANGED AND MUST BE RETURNED EXCLUSIVELY TO CELINE.COM BY MAIL.RAGRANCES AND CANDLES THAT ARE NOT RETURNED IN THEIR ORIGINAL PACKAGING (CLEAR PROTECTIVE FILM OR STICKER INTACT) WILL BE REFUSED. YOU MAY KEEP THE COMPLIMENTARY SAMPLES INCLUDED IN YOUR FRAGRANCE PURCHASES TO TEST SCENTS.
Name 5 CELINE Bags?
AVA TRIOMPHE TILLY CABAS 16 LOLA NINO CAMILLE LULU LOUISE
When Should bag checks be preformed?
At the back of house before any employee/Guard/vendor leaves the building by the L.O.D.
in-front of the Camera view
Leader needs to check bags, jackets, wallets, any other concealable items
who is the CEO of Celine ?
Séverine Merle, 2017
What are the 5 BE CELINE Steps?
Welcome and Engage
Discover and Listen
Connect and Inspire
Reassure & Drive to decision
Build the relationship & Create Brand Loyalty (Farewell)
How should you prep a bag for the Sales Floor?
- Remove Protective Film & Wrapping Tissue
- Hide Price Tags
- Loose and Roll Inside the Bag Strap
-Fill the dust bag with paper and fold it
- Place dust bag in bag.
WHAT YEAR WAS CELINE FOUNDED?
1945; 80 years ago
What should you do if you are running late, sick, or have an emergency?
Call and Inform Your Manger.
What are the two BEST Selling (by Units) at CELINE?
Sunnies (T O1) AND BELT
What should you avoid when hosting a client when they enter the store?
Following the client around
Offering a drink
Complementing the clients
Be mindful of being on the phone
How many days can we hold/resv an item for?
2 (Depends by Case)
Who is the current Creative Director of CELINE?
Michael Rider, 2025
What is the discount and who rings the employee?
30% and Only the management team
WHO WAS THE PRIOR DESIGNER?
HEDI S
What are the 5 F's when having a conversation with a client?
Fashion
Fun
Food
Family
Friends
What to do if you do not know to replace an item if the item that was there sold out?
VM chat with Aaron on Whatsapp, manager
WHAT CITY IS HQ LOCATED IN?
16 rue Vivienne, 75002, Paris, France
Do all transactions need a signature including returns?
Yes
WHATS THE NEWEST STORE OPENED IN THE AMERICA'S THIS YEAR ONLY?
CELINE SHORT HILLS!
WHAT DOES A WARM WELCOME LOOK LIKE?
What should you do when you after you enter the store and before you close it to start/end the day?
Use the Daily Check List
Warm Ups/ Cool Downs
Morning Meeting
Who owns CELINE and what did the brand started off as?
LVMH and In 1945, Céline Vipiana (1915–1997) and her husband, Richard, created one of the first luxury brands in the industry, Céline, a made-to-measure children's shoe business. The brand was recognized by its logo, the red elephant created by Raymont Peynet.
What is a recovery statement and what do you do when a client takes a Pink Lulu?
Give Customer Service. Awareness. Use describe verbiage to recover item. " Let me show you a great wallet to go well with the pick Lulu you just picked up. Or i can grab you a new pink Jodie from the back. Great Pick, let me hold it for you at the cash wrap while you still shop around.
WAS MICHAEL KORS OUR DESIGNER ONCE UPON A TIME AT CELINE? T/F?
TURE
NAME THE NEW BAG FROM MR.
THE NEW LUGGAGE