Online Servicing
How would a customer raise a dispute using the website?
Go to the statements and activity tab then follow the process
What is the only co-brand charge card?
Harrod's
Can the main cardmember link multiple card products to one account?
Yes
How much cashback do cardmembers get if they spend less than £10000 on their Amex Cashback Credit Card
0.75% cashback on purchases when you spend £0 to £10,000 on your Card
What complication can arise when the cardmember updates their address to a foreign address
The card may be cancelled in the future.
What product detail changed on the 1st of November 2024?
Companion Voucher - minimum spend increased to £15000 on both BA cards
What are 5 troubleshooting options we can advise the cardmember if they're having trouble connecting to the app? give at least 2
1) Restarting the app
2) Restarting wifi
3) Delete and readd phone or email
4) Confirm userid (must be lowercase)
5) Clear cookies
What is the welcome offer for the Marriot Bonvoy American Express Card?
Earn 20,000 bonus Marriott Bonvoy® points
when you spend £3,000 in the first three months of Cardmembership. 18+, subject to status. Terms apply
What is the email address we use to add a mail block?
ukcmmiescalationinbox@aexp.com
What is the cash value of the nectar points you get from the welcome offer on the Nectar card?
£100