Study Tools, Career Resources, Research Tools & Free Resources...
What are types of resources available to students on our companion sites?
100
Internet Explorer 8
What is the web browser that must be used for optimal use.
100
Online Compatibility...
What is Pc, Mac, iPad, iPhone, Android & Kindle Fire
100
This can take up to 20-45 minutes to completely update the grades from the students’ submissions.
What is Engagement Tracker?
200
By doing this you can access a students account.
What is launching the front door.
200
ISBN, Author & Title.
What are the best ways to Search for a product on CengageBrain?
200
By clicking x next to the name under active contacts.
What is clearing an active case so it does not show up on your main screen?
200
This requires immediate escalation...
What is Customers might see preview mode (partial pages with text saying Preview Mode) if they have a free trial on their bookshelf OR they have a registered instructor account instead of a student account?
200
It says “There was an error processing the request” when I try to open the eBook in Coursemate...
What is the access code registered for CourseMate does not include access to the eBook.
300
These 3 things can be accomplished while using OLR.
What is User lookup, Access code lookup & Purchase History.
300
New payment option.
What is Paypal?
300
A list of all case available to work.
What is My Inbox?
300
It will be necessary to determine if a CS eReader version is available...
What is to have their SealedMedia CengageBrain eBook switched out for a CourseSmart eReader?
300
I received “abandoned” as my score.
What is you must click on Submit for Grading in order for the score to report?
400
TL CRMS is used for this function by using the words TRUE or FALSE.
What is verifying if the caller is a validated instructor or a student
400
Please note that if you take advantage of this offer, you can't return your text or rental if you've printed more than 30% of the eBook.
What is FREE eBook while we're shipping your book*
400
It shows how long the activity has been active within Victoria.
This message indicates that the access code registered for CourseMate does not include access to the eBook.
What is “There was an error processing the request” when trying to open the eBook in Coursemate?
500
You use this area to verify the URL in which to register your code.
What is the view product area?
500
You can call 1-866-994-2427 Monday - Friday, 8:00 a.m. - 6:00 p.m. EST
What is the number and times for Customer Service?
500
Cases I own.
What is My Inbox?
500
Offline Compatibility...
What is PC, Mac & iPad?
500
PPLOFT2P3GR35H
What is SSO-compatible codes never contain vowels, so if anyone gives you a code with an O in it, replace it with a Q in OLR to see if it returns a valid code.