Tools
This is our learning or training platform.
What is LMS, Talent LMS, or Carenet LMS
What are the hours of operation of this program?
Monday to Friday - 8AM to 5PM CST
What is the username we use to log in to VMware?
What is 3x4?
What "ID" are we required to enter correctly to access Interpreter service?
What is Employee ID?
What statement is required if we do not hear any response from the member at any point in the conversation?
This tool is where we clock in/out and check our timesheets.
What is UltiPro/UKG?
What is the call type of this campaign?
What is blended or both outbound and inbound?
What do we dial to do the tunnel or persistent connection in CIC?
What is 5000?
What is Wrong Number?
What specific US state we cannot offer the 90 or 100-day supply?
What is New Jersey?
This is our one-stop shop tool that has multiple tools embedded in it which are helpful for Carenet employees.
What is Connect/Kfuze?
What CIC status will you choose if you are already ready to take calls?
What is Available?
What is the other name for CIC?
What is Interaction Desktop?
What CarePortal interaction mean that you successfully transferred the member?
What is Success?
Give at least 3 identifiers that we can ask to fully authenticate an outbound call.
What are the full name, full date of birth, and address?
Another additional acceptable answer is Medicare or Medicaid ID number.
This tool is where your manager can give recognition to you or any other Carenet employee by giving them a shoutout or message.
What is Props?
What CIC status will you choose if you are going to have a restroom break?
What is Away from Desk?
What system has the scriptings, call disposition options, and the patient's key identifiers?
What is CarePortal?
What plan is also known as Medicare Part D?
What is PDP - Prescription Drug Plan?
Where do we transfer the member if they have questions regarding their coverage and benefits?
What is Member Services Department?
MFA stands for?
What is MultiFactor Authentication?
What is the CIC status that will automatically generate if you are talking to a member?
What is Campaign Call?
What is the CIC account code that we will use for this program?
What is [2510] Centene Med Adherance?
What is the Language Line Client Code for MarketPlace - MRKT?
What is 348?
Where can we transfer the members? Name all three options.
What are Pharmacy, Member Services Department and Physician's Office.