CENTER 360

PRG

100

What does JBS mean?

What is -The PRG way of saying VIP -Joachim's initials -The special sauce on our burger

200

Who is the Center 360 GM and Supervisor?

Who are: -Cherie Yuen (GM) -Aulani Chee (SUP)

300

Who are Christian Muniz + Linh Hoang?

What are: -CM:VP of Operations- Cultural Centers -LH:VP of Operations- Patina Hospitality

400

Who is our Executive and Sous Chef at Center 360?

Who are: -Greg Stillman (EC) -Adrian Campa (SC)

500

What does DNC stand for? What is it and where is it located?

What is... -Delaware North Company -PRG's Parent Company -Buffalo NY, Corner or Delaware and North Streets

Food

100

What is Kewpie and which dish does it appear on?

What is Japanese Mayo/ Crispy Chicken Sandwich.

200

Describe the Burger + upsell opportunities

What is... An 80/20 beef patty, Cheddar cheese, topped with JBS Sauce (“Secret Sauce” 1000 island type of spread), lettuce, tomato, grilled onion on a toasted brioche bun. **Always prepared medium** Upsell Opportunities= -Cage-Free Egg $1.50 -Hardwood Smoked Bacon $1.50

300

Which dishes contain the following: Al Pastor, Roasted Pork, Nicoise Olives, Crispy Wontons?

What is: -Al Pastor = OC Street Tacos -Roasted Pork = The Cuban -Nicoise Olives = Olive Oil Poached Tuna -Crispy Wontons = Sesame-Togarashi Crusted Ahi Tuna

400

List all seven dessert options available at Center 360

What are: -CHAICS: Double Chocolate +PB -CHAICS: Chocolate Chip + Tahitian Vanilla -CHAICS: Double Chocolate + Dirty Mint Chip -CHAICS: Snickerdoodle + Chocolate Chip + Salted Chocolate -Fudge Brownie -Jumbo Chocolate Chip Cookies -Fruit Cup

500

What are the three breakfast sandwiches available at Center 360? Please describe each.

What are: -Sriracha Melt -Bacon, Egg + Cheese -Sausage, Egg + Cheese

Beverage

100

What brand of Coffee and Tea do we use?

What is Intelligentsia/Kilogram.

200

What is Cala?

What is -Wine from JBS vineyard in france. -Rose Wine -Salmon pink color with bright reflections, its citrus nose evolves towards aromas of red fruits, cherry and strawberry. Its soft and silky mouth-feel is followed by gourmand note of red fruits already present in the nose. 50%- Cinsault| 25%- Grenache| 18%- Syrah| 7%-Rolle

300

List all 10 of the beers available at Center 360.

What is -Stella -Angel City IPA -Evans Oaklore Brown Ale -Grunion -Orange Curtin -312 Urban Wheat -Rocco Red -Una Mas -Rebel Grapefruit IPA -Bitburger N/A

400

How do you make all six of our signature cocktails?

What is -Winter 75 -Champagne Cocktail -French Margarita -Seasonal Moscow Mule -Holiday Smash -Barrel Aged Old Fashioned

500

List all 11 wines available (Name + Varietal) at Center 360.

What are: -Patina Cuvee, Sparkling Brut -Lanson, Black Label, Champagne -Vega Sindoa- Patina Label, Chardonnay -Au Bon Climat,Chardonnay -Nicolas, Sauvignon Blanc -Flora Springs, Sauvignon Blanc -Cala, Rose -Vega Sindoa- Patina Label, Merlot -Arrels Clos Oblidat, Garnatxa -Au Bon Climat- Patina Label, Pinot Noir -Justin, Cabernet

Hospitality

100

What is the 5FT/10FT Rule?

What is THE 10FT/5FT RULE: Simply explained, the 10 and 5 Rule suggests that anytime a guest is within ten feet of a staff member, the staff member should make eye contact and warmly smile to acknowledge the oncoming guests. When a staff member is approximately five feet from a guest, a sincere greeting or friendly gesture of acknowledgement should accompany the eye contact and smile.

200

How do we answer the telephone at Center 360?

What is... Phone must be answered within three rings. -With a smile -Thank them for calling Center 360 at Segerstrom Center for the Arts -Your name

300

Explain the process of our BUZZERS:

What is.... -Lift to Activate (3x buzz) -Assign in POS -Let the guest know where to go to pick-up -Expo will page guest (number + "SEND" key) -Must put buzzer back on the charger to stop buzzing

400

Explain what to do is a guest has a food allergy.

-Inform Manager -Yellow Ticket -Enter in Micros -Give Yellow ticket to Expo -Manager to give guest their food

500

List all 9 SOS at Center 360:

What are: -GREETING + WARM WELCOME -KNOWLEDGEABLE -MENU EXPLANATION -ANTICIPATE NEEDS -RINGING IN ODER -COFFEE -CLEANLINESS -TABLE CLEARING + TRASH -THANK YOU’S + FOND FAREWELL

MISC

100

At PRG, we card all guests that look __________ or younger. What is today's legal drinking age/year?

What is -At PRG, we card all guest who look 30 years or younger -10/20/1996

200

How many drinks to we sell to a guest of legal age, per transaction.

What is... 2

300

What types of ID's do we accept?

What are: -Valid U.S Government ID or Drivers License -Valid Passport -Valid U.S. Passport Card -Valid U.S Military ID

400

What is the telephone number + ext's for Center 360?

What is: 714 556-2122 Ext. 4042 is for back bar area (FOH), ext 4083 is for the kitchen

500

What is the name of the plaza that Center 360 is in?

What is: The Julianne and George Argyros Plaza