Policy
How soon should you request time off?
verbal response
Request time off 2 weeks in advance or as early in advance as possible.
When should you report a work injury?
Multiple choice
A. Immediately to your manager
B. A week later
C. Never
D. the next day
Does a list exist with all of the frequent buyer program?
Multiple choice
A. Yes! If so, where?
B. NO
C. I DONT KNOW
If item doesn't scan and or says item not found message what do you do?
Multiple choice
A. Nothing, it must be free
B. Re check transaction to see what didn't scan and or call manager
C. PANIC
D. Re scan or manually type in UPC
E. All of the above
F. B and D
How do you increase AT?
Multiple choice
A. What is AT
B. Look at their basket, see what's missing and suggest add ons
C. Nothing they already grabbed what they needed
D. None of the above.
What is the dress code policy?
Verbal Response
Centinela Feed shirt with name tag.
Jeans, khakis, slacks, or cotton pants.
Solid neutral color undershirts and sweaters are permitted.
Must wear closed-toe shoes such as work boots or athletic shoes.
Neat and clean hair/good hygiene, clean clothes. If your shirts are faded or have holes in them please request new ones.
Should you report an injury caused outside of work?
Multiple choice
A. Yes
B. NO.
C. MAYBE
D. Only if I have a doctors note.
What are the delivery fees for same day delivery & ground if under $75?
Multiple choice
A. $5.99 For both
B. $7.99 For both
C. $6.99 for Ground and $8.99 for Same day
D. $8.99 ground and 7.99 for Same day
What do you do when a homeless/crazy person asks for bathroom key?
Multiple choice
A. Give it to them
B. State that bathroom is out of service and refuse to give key. (Notify Manager)
C. Walk them to the bathroom
D. I don't know.
Should we offer every dog a treat as soon as they walk in?
Multiple choice
A. Yes! & ask if dog has allergies
B. NO!
C. Only if they seem nice
D. Yes, but wait till they're done shopping
What is the employee discount policy?
Multiple choice
A. Must be done at your home store by a manager only.
B. The discount applies to your own pets or pets in your household.
C. If you want to shop at a different store you need approval from your manager.
D. Any Centinela Feed employee can ring you up.
E. All of the above
F. A, B and C
How do you give dogs treats?
Multiple choice
A. Throw it at them
B. With the tip of your fingers
C. Place treat on Flat palm
D. Close your fist and put treat on side
What are the rules to redeeming a frequent buyer for cases, litter vs. dry food, frozen, FD?
Verbal response
1. Cases- must save receipts.
2. Litter- must save receipts- can combine scented vs unscented & starter CAN be included in frequent buyer.
2. Dry food, Frozen, FD- Buy _ get _ free, must be redeemed online.
A customer is buying a toy for $10.99 and gives me a $100 dollar bill. What do you do?
Multiple choice
A. call a manager to do a bill check.
B. Take the money and ring it up.
C. Ask if they have a smaller bill/card and or let them know you don't have change.
D. None of the above
If a customer is purchasing just cat food what do you do?
Multiple choice
A. Ask them what kind of litter do they buy
B. Ring them up
C. offer them dog food.
D. Add on treats
E. A & D
F. All of the above
What is the call out policy?
Verbal response
If an employee is unable to work... he/she should call out the night before for an opening shift or four hours in advance of an afternoon/evening shift.
Should you pick up a dog?
Multiple choice
A. Yes! they're cute and cuddly
B. NO!
C. Only if they're small
D. I don't know
If choosing delivery for free bag (same day delivery/ground) is it free?
Multiple choice
A. YES!
B. NO!
C. YES, only if the bags original price is over $75
D. YES, only if the bag is over $60
1. A customer (didn't buy anything) comes in asking for change of $50 and wants smaller bills, what do you do?
Multiple choice
A. Give them the change they request
B. Panic! Call a manager
C. Let them know that we don't give change. And call a manager.
D. Tell them we aren't a bank
E. Stare at them
What do you do during down time?
A. Nothing, wait for customers.
B. Find a manager.
C. Find a coworker and say EEEEEEH.
D. Take the initiative and find a task, if everything has been completed ask a manager.
What is the paid sick leave policy?
Verbal response
You get 48 hours of paid sick leave after your 60 day into period for 1 year. You will regain 48 hours again at your 1 year anniversary.
Ladder safety & proper lifting rule
Verbal response
1. Climb slowly, one person at a time, do not reach out too far, do not attempt to move ladder while standing on it.
2. Keep stomach in , knees bent, weight close to body and back straight. Keep feet apart with one foot ahead of the other. Lift with legs, get help if its over 50lbs.
How do they redeem their free bag?
Verbal response
1. Must log in to their account online, click redeem, choose flavor, pay online, pick instore, delivery or ground.
How do you prevent a customer from stealing?
Verbal response
1. Acknowledge them, provide excellent customer service, offer to take their items to the front & follow up.
2. Always notify a manager if you suspect anything.
What is the Main cashiers job?
Verbal Response
As the main cashier your job is to stay upfront, greet customers and call for customer assistance.
If you have a line of customers call back up cashier.
You should always have eyes on the register incase customers are waiting in line. Don't face your back to the front.
Most importantly, offer dog treats and ask open ended questions.