SOPs/Policies
This is the minimum notice that can be given for a PTO request
Two weeks
What is the only order type and DME that qualifies for a STAT delivery?
Respiratory Distress (Concentrators, o2 tanks, SVNs, Suction Machines)
Name all of the tags we use in scheduling
1st Attempt, AM F/U, Needs F/U, Hospice F/U, Mon-Fri F/U, Internal Processor, Live Discharge F/U
From top to bottom, what are the three colors in candy corn?
White, orange and yellow
What word contains 26 letters but only has three syllables?
The alphabet.
How much notice is required if you are calling out for your shift?
2 hours prior to the start of your shift
What are the 2 order types available for a new patient?
Needs F/U should be used for these type of orders
Live Discharge pickups and Death pickups
What are the names of the Sanderson sisters in Hocus Pocus?
Winifred, Mary and Sarah
What can you hold in your right hand, but never in your left hand?
Your left hand.
These 3 steps make up our Attendance Procedure
Text to supervisor, call to Attendance Line, email to Central Region Leadership
What is the shortest TC available for a First Delivery?
Priority - 6 hours
If a priority order cannot be scheduled, what should the order be tagged as?
Nothing, a priority order should never be tagged
Is a pumpkin a fruit or a vegetable?
Fruit
It has keys, but no locks. It has space, but no room. You can enter, but can’t go inside. What is it?
A keyboard.
Where do you submit PTO requests or sick time?
Ultipro (UKG)
How long do we need to wait before calling on a death pick up?
4 hours unless otherwise stated by hospice
What should the start of the timeframe on a priority order be set to?
The time the order was recieved
According to legend, what repels vampires?
Garlic, sunlight, wooden stakes
What can run but never walks, has a mouth but never talks, has a head but never weeps, has a bed but never sleeps?
A river
Where can you find all of our SOPs/policies?
Central Hub/Sharepoint/UKG
Name all of our order priority codes AND their time constraints (if applicable)
STAT (2 hrs), Urgent (4 hrs), Priority (6 hrs), Routine (same day if ordered before 3p), Standard(within 24 hrs), Coordination (scheduled date/time)
What order do priority orders need to be worked?
STAT -> Urgent -> Priority - Oldest to Newest
Where does The Shining take place?
The Overlook Hotel
What word is pronounced the same if you take away four of its five letters?
Queue