SCHEDULING
This is how frequent you should be checking your Tour24 key box
What is daily?
These are the 5 KPIs that RSMs are bonused on quarterly
What are prior resident support, resident payment services, renewal retention, SGTs and Kingsley?
This is when a resident will receive their pre-renewal Kingsley survey
What is 90 days
You can find your TIDY opt in rate on the RSM Dashboard (True or False)
What is TRUE
These are examples of incidents that should be reported immediately and with a corresponding incident report
What are Fire, flood or blood?
This is who should be opening amenities each morning
Who are the RSM and ALC?
Renewal retention is worth this much of your quarterly bonus potential
What is 50%?
This is where you can find market rate information for renewal negotiations
What is the Renewal Worksheet
RSMs own these two HappyCo checklists
What are the Move-In Condition Inspection and Vacant Unit Checklists
This is the step required by RSMs in the CTV process
What is adding the unit premium when a notice to vacate is received?
This is who should be soliciting reviews
Who is everyone? #oneteam
Residents receive their Kingsley this number of days after moving in
What is 30 days?
This is the Kingsley renewal metric identified as an RSM KPI
What is management satisfaction
When a vacant unit hits this number of days, the RSM should complete the vacant unit checklist
What is 60 days?
These are items that should be included in your Friday Follow Up email
What are maintenance updates, upcoming resident events, status of community projects and local discounts or events?
What is the 28th?
This is who should approve Emotional Support Animals
Who is the RSM, CM, GM or AM?
This is the BI dashboard where you can find the 90-day renewal decision report
What is the Revenue Management dashboard
These is the weekly meeting to align communication and performance between your cluster
What is the Cluster Leadership meeting?
These are key benefits of conducting SGT tours at sister communities
What are providing fresh feedback, self-development, experiencing new ideas to implement, and team collaborations?
This is the number of events you should be scheduling per month
What is once (minimum)?
What is 7 days?
This is the minimum number of days a renewal offer must be sent
What is 65 days
This is where you would locate your most common move-in work orders in BI
The maintenance dashboard under new move-in work orders
These are the two key practices to avoid when obtaining online reviews
What are offering incentives or falsifying reviews?