Components of Organizational Citizenship Behavior Key Terms
Being a good sport
Sportsmanship
Belief we can perform successfully
Confidence
These are the four properties of counterproductive work behaviors
Organizational, Serious, Minor, Interpersonal
This negative concept is defined by people holding negative views, engaging in dysfunctional behavior, and trying to undermine organizational success
The "Dark Side"
This concept revolves around how a firm views its resources, such as human capital
Resource Based View
Helping a specific other person in the organization
Altruism
High Quality information exchange among team members
Cooperation
This quadrant contains Taking excessive breaks, Intentionally working slow, and Wasting Resources
Production CWB
This negative concept allows for employers to recognize that there is no single explanation as to why employees may quit
The Unfolding Model of Turnover
This concept has two components- task performance and contextual performance
Individual Job Performance
Responsible participation in the organization's political life
Civic Virtue
Integration of effort towards team goals
Coordination
This quadrant contains theft, breaking equipment, and abusing financial resources
Property CWB
This negative concept is defined by employees are more likely to avoid or leave the work situation
Organizational withdrawal
This term distinguishes between the effectiveness of and employee and how many resources they use
Task Performance
Behavior well beyond what is expected
Conscientiousness
Shared commitment towards the team
Cohesion
This quadrant contains sexual harassment, verbal abuse, and hostility
Personal CWB
This positive concept contains mentioning both positive and negative aspects of the workplace, and also giving an accurate job description
Realistic Job Previews
Job characteristics, how people are led, and the relationships people form at work are all apart of this concept
Work Engagement
Touching base with parties whose work a decision may affect
Courtesy
Friction among team members
Conflict
This quadrant contains favoritism, gossip, and blaming coworkers
Political CWB
Recognizing pay level, promoting strong boss-employee relationships, and challenging employees to develop skills are three areas of this positive concept
Retaining high level employees
This concept says that employees should go above and beyond the job description, including volunteering, helping coworkers, and following rules and behaviors
Organizational Citizenship Behaviors