Work Orders
Where do you send reported MM work orders?
MM_Reported@homeforward.org
Where do you send your vacate MM work orders to?
MM_Vacates@homeforward.org
What is the number to the after hours emergency line?
503-239-2773
How many properties does Home Forward own and manage?
48
What does PTE mean?
Permission to Enter
Who is responsible for creating IFS work orders?
When you receive the answering service report each morning, what should you be looking for?
Non-urgent calls that are not dispatched to the on-call mechanic and any emergencies that occurred at your sites.
What year was Home Forward (formerly known as the Housing Authority of Portland) founded?
1941
Who is the Foreman and Maintenance Supervisor that oversees general work orders?
Max and Shawnte
Who is the Foreman and Maintenance Supervisor that oversee vacates?
Trent and Robert
What should you do when there is a maintenance emergency at your property?
CALL a Maintenance Foreman or a Maintenance Supervisor to report the emergency and follow up with a work order with the word emergency in the subject line.
What is the average amount of emergency calls the on-call mechanic receive over the weekend?
A. 0-15
B. 16-25
C. 26-35
C. 26-35
On average there are 32 emergency calls from Friday evening to Monday morning.
Name two of your current route Mechanics
West: Samuel, Long and Francisca
North: Douglas, Harold and Herman
East: Nathan, Justin, Loc and Linh
Name two of the current vacate Mechanics
Rafael, Ken, Eric, Robert and Hai
There are 16 urgent/emergency categories, can you name at least 6 of them.
Emergency Health and Safety (EHS) inspection findings
Fire
Flood
Alarms: Smoke Detector, Fire Panel
Unit not Secure
Clogged/Broken Toilet (when only one toilet in unit)
Leaks/Clogs
No Heat
No Water
No Power
Lock Change (stolen keys, DV)
Broken Window
Broken Door (unit/exterior)
Elevator (if someone is stuck or only one elevator)
Lock Out (if site staff do not have access to individual unit key)
Vacancy Lock Change/Install Lock Box
How many combined years have the Foreman's and Maintenance Supervisors been at Home Forward?
86. WOW!!
Today is Trent's 29th Anniversary. He started back on May 2nd, 1994!
Landlord Tenant Law indicates that Landlords have how many days to repair essential services?
Seven.
Essential Services include: Heat, Plumbing, Hot and Cold Running water, Gas, Electricity, Light Fixtures, Locks for Exterior Doors, Latches for Windows, Stove, Refrigerator.
What MM work order should you first create when you have a vacate?
VK template for the lock change and installation of the key box. This is sent to the MM_Vacates@homeforward.org email and a call should be made to the vacate Foreman and Maintenance Supervisor.
Who is responsible for responding to and creating maintenance requests that come through the answering service during business hours?
Site staff. Site staff need to respond to the email so it is clear that the request is being addressed. A work order also needs to be created and sent to the MM_Reported email. If it is an emergency, site staff will need to call the Foreman or Supervisor.
What year did Housing Authority of Portland change its name to Home Forward?
2011